Sales Fulfillment & Operations Analyst I

About the Role

NexTech Solutions (NTS) is actively seeking a Sales Fulfillment & Operations Analyst I to work across business functions in a rapidly changing environment. The role focuses on product and solutions sales processes, product order operations, product order fulfillment, customer relations, and career development.

Responsibilities

• Own and manage the full order processing lifecycle from lead generation through quoting, order processing, tracking, and delivery, ensuring accuracy and efficiency.
• Partner with the sales team to drive revenue through new business, expansion, and maintenance renewals/account retention, supporting deal execution and customer outcomes.
• Oversee government contract management, including partner relationship management, quoting, technology refreshes, tracking, delivery, and program reporting. (Experience with SEWP, GSA OASIS+, CHESS, and/or DLA-TLS is highly desirable.)
• Serve as a primary point of contact for customer inquiries, resolving issues and ensuring timely, professional communication.
• Maintain and enhance internal databases with relevant market and competitive information, ensuring data integrity within the CRM and leveraging insights for decision-making.
• Perform CRM-related sales support activities, including price estimation, quoting, material and part number updates, forecasting updates, and post-sales administrative functions. Ensure CRM reflects accurate, real-time opportunity and customer engagement data.
• Coordinate with the Sales Team on scheduling and tracking delivery, facilitating communication and alignment with customers, partners, and third-party providers.
• Collaborate with Project Financial Analysts (PFA), Product Development, and Program Delivery teams to align sales and delivery activities, ensuring timely and accurate invoicing and revenue recognition.
• Define, implement, and optimize standards and procedures to streamline customer delivery across the company. Identify opportunities for Continuous Process Improvement (CPI).
• Leverage AI and automation tools to enhance business processes, improving data collection, tracking, and analysis to support operational decision-making.
• Develop and deliver reports, presentations, and dashboards that communicate key insights and recommendations to stakeholders.
• Advise customers and stakeholders on government contracting guidelines related to quoting, award review, negotiation support, execution, administration, modifications, and closeout.
• Collaborate cross-functionally with sales, finance, accounting, and contracts departments to ensure contracts align with company objectives and strategies.
• Utilize and optimize lead generation tools to support lead generation and analysis for Sales Directors, VP of Sales, and product sales/solutions growth efforts.
• Apply advanced proficiency in Microsoft Word and Excel, including data analysis and pivot tables, to interpret trends and support decision-making.