Sales Floor Team Member

About the role

Do you enjoy helping customers, creating great shopping experiences, and working in a fast-paced retail environment? Join Goodwill of the Finger Lakes, where our mission is elevating people, community, and planet for a good today and a better tomorrow. As a Sales Floor Team Member, you’ll play an important role in keeping our stores welcoming, organized, and fully stocked while providing outstanding customer service. Your work helps support programs and services that strengthen our community and create opportunities for the people we serve.

Responsibilities

• Efficiently stock the sales floor with newly processed merchandise, fitting room returns, and new goods
• Merchandise and organize products to create an appealing shopping experience
• Conduct ongoing quality checks to ensure merchandise is clean, presentable, and ready for sale
• Remove merchandise from the sales floor as needed to maintain quality standards and proper inventory rotation
• Greet customers warmly and enthusiastically, providing assistance with locating and selecting merchandise
• Address customer questions and concerns in a courteous and respectful manner, seeking support from leadership when needed
• Operate the cash register, accurately process transactions, and properly package merchandise
• Promote Goodwill's Round-Up Program
• Maintain an accurate cash drawer and follow all cash-handling procedures
• Keep the sales floor, displays, work areas, and facilities clean, safe, and organized
• Crosstrain in other store functions and perform additional duties as assigned

Customer Service Expectations

As a Sales Floor Team Member, you are often the face of Goodwill to our customers. We are looking for individuals who:

• Enjoy interacting with people and creating a welcoming environment
• Demonstrate professionalism and respect in every customer interaction
• Take pride in providing excellent service and supporting our mission
• Work collaboratively to ensure customers have a positive shopping experience

Requirements

• High school diploma or GED preferred
• Previous retail or customer service experience preferred, but not required
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Commitment to providing exceptional customer service
• Willingness to learn new skills and contribute to a positive workplace culture

Work Schedule & Availability

• Open and flexible availability preferred
• Willingness to work evenings, weekends, and holidays is required
• Schedule may vary based on business needs

Work Environment

This role is based in a retail store environment. Team members may occasionally work outdoors while receiving donations and may also spend time in the donation processing area, which has a warehouse-like setting.

Physical Requirements

• Standing and walking for extended periods throughout the shift
• Frequent bending, reaching, stocking, and merchandising activities
• Regular lifting, carrying, pushing, and pulling of merchandise
• Ability to move merchandise and fixtures safely throughout the store
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Why Work at Goodwill of the Finger Lakes?

When you work at Goodwill, you’re doing more than stocking shelves - you’re helping to create opportunity in our community. We value teamwork, respect, and growth, and we are committed to living our BLUE values every day. At Goodwill, your work matters. Every item you process, every customer you help, and every shift you work supports our mission of elevating people, community, and planet for a good today and a better tomorrow. If you’re looking for meaningful work in a supportive, values‑driven environment, you’ll find it here.