Sales Floor Supervisor

About the role

This position is responsible for overseeing the sales floor operations, ensuring customer satisfaction, adhering to company standards, and meeting financial targets.

Responsibilities

• Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plans.
• Monitors and sets the pace of work, analyzing and acting on key metrics, observations, and information.
• Inspects sales floor for shop-ability and merchandising standards, ensuring a positive customer/donor experience.
• Dresses room and bathroom cleanliness.
• Generates new Goodwill Rewards Program.
• Prioritizes and directs team member activity.
• Schedules supervisors and team members for cash register, sales floor, to meet customer/donor demand.
• Assesses the sales floor and directs team member activity to ensure standards are met.
• Informs team members of operating plan targets and progress against targets.
• Makes sure sales, items sold, and operations labor hours are monitored regularly throughout each shift to ensure efficiency targets are met and staffing needs are adjusted accordingly.
• Identifies sub-standard departments &/or categories and takes action for resolution.
• Processes exchanges, special customer needs, and team member purchases as needed.
• Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations.
• Engages actively with customers to seek first-hand feedback and improve the shopping and donor experience.
• Implements sales and marketing promotions & programs.
• Meets or exceeds sales goals consistently.
• Effectively and efficiently assists the Store Manager in managing the store budget, including payroll, achieving processing goals, generating revenue, and controlling expenses.
• Ensures proper cash management, including enforcement of cash register procedures and submission of required reports.
• Monitors and maintains a safe work environment through education, consistent follow up, and adherence to policies and procedures.
• Manages cash and tender controls, performs morning accounting and banking procedures, and ensures all supervisors are trained to execute these procedures to standard.
• Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place.
• Ensures store and surrounding premises are kept clean and free of safety hazards, and that safety, health, and emergency procedures are understood and followed by all store employees.
• Keeps all aisles, corridors, and production areas free of clutter and unobstructed to provide clear paths in case of emergencies.
• Trains and coaches supervisors and team members, providing recognition and feedback, and identifies high potential team members for supervisory and management positions.
• Assists the Store Manager in interviewing, hiring, training, and directing the activities of store personnel to provide an efficient and effective workforce.
• Maintains positive morale of the work force.
• Performs other related duties as required or directed.

Qualifications

• High School diploma or GED, plus a minimum of one year related experience, in sales floor supervisor, cashier supervisor, customer service management, or retail management.
• Ability to read and interpret documents, write routine reports, and speak effectively before individuals or groups.
• Ability to calculate figures and amounts, apply common sense understanding, and solve problems involving concrete variables.
• Knowledge of bookkeeping and accounting principles, Microsoft Office, and the ability to recognize and learn the value of brand name apparel and other merchandise sold in the Goodwill store.
• A good working knowledge of brand name apparel and other merchandise sold in the Goodwill store.
• Must exhibit a high level of integrity and business ethics.

Skills

• Customer service skills
• Financial management
• Inventory management
• Training and coaching
• Loss prevention
• Customer engagement
• Merchandise display and pricing

Benefits

Referral bonuses, retirement plan contributions, tuition and gym reimbursement, emergency assistance funds, paid time off, and more depending on position!

Pay

$18.50/Hour

Schedule

Will typically be required to work regular weekend (i.e. Saturday, Sunday), evening and holiday hours customary to the retail trade.