Sales Floor Dept Supervisor - Pro Services-Building Materials

About the role

The Sales Floor Department Supervisor is responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience in the store.
• Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Leading customer-facing activities such as greeting customers, clarifying needs and identifying solutions, closing sales.
• Supporting non-customer-facing activities such as down stocking, inventory management, area recovery.
• Ensuring store safety by conducting safety walks, reporting hazards, understanding safety and lifting directions.
• Communicating best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Working with leaders to identify approaches and behaviors that best meet sales and service objectives.
• Occasionally opening or closing the store or serving as manager-on-duty (MOD).

Requirements

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Skills

• Customer Service
• Leadership
• Training and Development
• Team Management
• Store Operations
• Microsoft Office Suite

Benefits

• Details about benefits will be provided upon hire.

Pay

The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. The pay range for this role is $21.75 - $22.60 per hour.

Schedule

Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week.

Physical Requirements

Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.