Sales Floor Dept Supervisor - Pro Services-Building Materials

About the role

The Sales Floor Department Supervisor is responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Making sure store power equipment is used safely and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience in the store.
• Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Supporting customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
• Supporting non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
• Ensuring store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
• Communicating best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
• Supervising associates in other departments, as needed, to meet the demands of the store.
• Working with leaders to identify approaches and behaviors that best meet sales and service objectives.
• Occasionally opening or closing the store or serving as manager-on-duty (MOD).

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Benefits

Details about benefits will be provided upon hire. Please visit this link for more information.

Pay

Pay Range: $24.00 - $26.90 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.