Sales Floor Dept Supervisor - Pro Services

All You Will Do

• Provide resources and tools to support associates in providing the best service to customers.
• Assist with down stocking and area recovery, and provide input into merchandising decisions.
• Maintain a safe work environment by monitoring the use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, follow up on daily tasks, manage performance, and ensure adequate department coverage.
• Engage in customer-facing activities such as greeting customers, clarifying needs, and identifying solutions, and non-customer-facing activities like down stocking, inventory management, and area recovery.
• Ensure store safety by conducting safety walks, reporting hazards, and understanding safety and lifting directions.
• Work with leaders to identify and implement best practices that meet sales and service objectives, and communicate these practices to the team.
• Supervise associates in other departments as needed to meet the demands of the store.

What We're Looking For

• A high school diploma or equivalent and at least 3 years of experience in a retail environment, or 5 years of experience in a retail environment.
• At least 1 year of experience in customer service.
• At least 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• The ability to obtain sales-related licensure or registration as may be required by law.

Minimum Qualifications

• A high school diploma or equivalent.
• At least 3 years of experience in a retail environment.
• At least 1 year of experience in customer service.
• At least 1 year of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.

Preferred Qualifications

• At least 3 years of retail customer service experience.
• At least 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in a key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).