Sales Floor Dept Supervisor - Flooring-Decor
Responsibilities
- Lead and enable a team of associates to deliver the best possible customer experience in the store
- Coach and train associates, delegate tasks, follow up on daily tasks, manage performance, and ensure adequate department coverage
- Perform customer-facing activities: greeting customers, clarifying needs, identifying solutions, and closing sales
- Perform non-customer-facing activities: down stocking, inventory management, and area recovery
- Maintain store safety: conduct safety walks, report hazards, understand and coach safe behaviors and lifting techniques
- Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques
- Assist with down stocking and area recovery; provide input into merchandising decisions
- Work with leaders to identify approaches and behaviors that meet sales and service objectives; communicate best practices to inspire engaging, customer-focused behavior and goal attainment
- Supervise associates in other departments as needed to meet store demands; requires broad product knowledge and ability to engage associates and customers across departments
- Communicate upward to keep management informed of concerns, issues, praises, and morale
- Occasionally open or close the store or serve as manager-on-duty (MOD)
- Travel on occasion to meetings, trainings, or to support neighboring stores/outlets (no regular travel required)
Requirements
- High School Diploma or equivalent and 3 years of experience in a retail environment, OR 5 years of experience in a retail environment
- 1 year of experience in customer service
- 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
- Experience providing direction or supervision to teams (with or without direct report responsibility)
- Experience supporting or participating in the process of training, mentoring, and developing associates
- Experience working cross-functionally
- Experience using Microsoft Office Suite
- Ability to obtain sales-related licensure or registration as may be required by law
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
- Minimally able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance
Preferred Qualifications
- 3 years of retail customer service experience
- 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor)
- Experience in a leadership role with direct report responsibility
- Experience working in the home improvement retail sector
- Experience working in a fast-paced, dynamic retail environment
- Experience in key-carrying role with manager-on-duty responsibilities
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)
Schedule
Hourly Full Time: Generally scheduled 39 to 40 hours per week; more hours may be required based on the needs of the store. Requires morning, afternoon, and evening availability any day of the week.
Pay
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
About the Company
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need.