Sales Floor Dept Supervisor - Flooring-Decor

Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience in the store, including coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Performing customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales) and non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
• Maintaining store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
• Working with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team to inspire engaging, customer-focused behavior and goal attainment.
• Supervising associates in other departments as needed to meet store demands, requiring broad product knowledge and ability to engage associates and customers across departments.
• Communicating upward to keep management informed of concerns, issues, praises, and morale.
• Occasionally opening or closing the store or serving as manager-on-duty (MOD).
• Traveling on occasion to meetings, trainings, or to support neighboring stores/outlets.

Qualifications

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role