Sales Engineer (Higher Education)

This is a Remote role within the United States with a minimum travel of 6 times a year to travel locally, regionally or nationally to support Sales. For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech.

About the role

Valued partners on the Revenue Team and across the company, NEOGOV Sales Engineers serve as product experts, lead technical demonstrations and influence our product roadmap through cross-functional teamwork. This role is for a motivated, organized professional with an aptitude to perform, solve problems, manage projects, and collaborate in a fast-paced environment to help meet NEOGOV Revenue goals.

Responsibilities

• Develop & maintain expert-level product knowledge of all assigned NEOGOV brand products through ongoing self-study or departmental training, product training, and observing customer calls
• Translate prospects’ strategic goals, manual processes, and business requirements into NEOGOV product solutions via Sales Demonstrations, POCs, and RFI/RFP Responses specific to Higher Education
• Lead value-based conversations within technical product demonstrations, uncovering key prospect priorities for Higher Ed institutions and build value for Ellucian partnerships
• Design, validate, and present technical solutions or enhancements to share with prospective customers and NEOGOV teams
• Keep pipeline deals, POCs, RFPs, and assigned project work on track by maintaining up-to-date and accurate CRM records, calendars, and project management tools
• Respond to daily product functionality questions from the sales team over social collaboration/email channels; surface question trends for training opportunities
• Serve as peer mentors for Sales team members to improve product knowledge and enhance discovery demonstrations
• Participate in NEOGOV Product Councils to articulate sales metrics, product demonstration trends, and competitor information to guide roadmap conversations
• Assist marketing and training teams with updates to sales enablement resources, including maintenance/troubleshooting of demonstration sites
• Support sales trainers with new hire and transfer onboarding by delivering sales product trainings
• Present and facilitate sessions at NEOGOV’s annual User Conference and Ellucian E-Live, as needed

Requirements

• 2+ years experience using NEOGOV/NEOED products or comparable HCM software as an end user, implementation consultant, trainer, or sales team member (preferred)
• Experience in Higher Education (preferred)
• Experience and knowledge of Ellucian Student (Banner, Colleague, Ethos) (preferred)
• 2+ years conducting product demonstrations or leading technical trainings
• Prior experience with project management and project management software
• Experience with CRM; Salesforce preferred
• Proven track record of meeting or exceeding sales, training, and/or project goals
• Experienced in explaining complex products or services to customers in a way that's clear and compelling
• Strong knowledge of Microsoft Office, Google Suite, Salesforce, and Project Management solutions

Skills

• Able to engage audiences to clearly present value-based demonstrations and/or training
• Able to work cohesively in a close team environment
• Able to stay organized within a fast-paced environment and manage multiple projects alongside assigned support, driving effective sales demonstrations
• Excellent written and verbal communication, customer relations, and organization skills
• Can-do, creative spirit, with a strong focus on exceptional customer and internal partner service
• Translating manual or complex business requirements into best-in-breed product/features
• Problem-solving skills including listening for cues to adapt conversations to meet customers or internal partner needs, advancing sales opportunities
• Ability to work independently, managing tight project deadlines

Essential Functions

• Ability to keep up with continuous learning through self-education
• Sit or stand for prolonged periods of time while typing/reading/listening
• Organization of work, time, and thoughts
• Ability to travel locally, regionally, or nationally, minimum of 6 times a year
• Access to reliable high-speed wifi & video streaming for prolonged periods of time

Benefits

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• Remote working opportunities
• 401K Matching
• Autonomy to grow and find your career path with supportive leadership
• 12-week Paid Parental Leave
• Inclusive and diverse environment