Sales Engineer - AZ - On Site

About the role

This role brings an exciting opportunity to help our clients with strategic sales growth. You will act as a product knowledge resource for PrismHR, demoing our solutions to Small to Medium Businesses (SMBs) to enable their growth. You will also assist our Customer Growth and Success teams by presenting PrismHR products. The primary goal is to bridge the gap between PrismHR's full suite of products and our clients' prospects' needs.

As a highly respected internal and external resource, you will maintain demonstration environments, provide proof points, and create content for our end clients, including building usable demo content and ensuring its ongoing relevance. You will collaborate internally to update and maintain demo talk tracks for various product lines and work with Senior Sales Engineers to learn newly added PrismHR and reseller products for demos.

Responsibilities

• Lead demonstrations of PrismHR products to SMB prospects
• Lead demonstrations of PrismHR products for Customer Growth/Success Managers
• Partner with Product Management, Marketing, and Sales teams to improve processes and provide valuable support
• Assist in creation and maintenance of demo scripts, outlines for new products, and demonstration scenarios in sandbox environments
• Stay up to date on market conditions to disseminate to internal stakeholders
• Maintain a working knowledge of the industry and competitors to act as a valuable resource to the customer and sales team
• Assist with RFPs or other customer documents to develop and prepare effective responses or proposals
• Build and maintain meaningful demo content for clients, their clients, and internal stakeholders
• Deliver product presentations both remotely and onsite
• Deliver comprehensive and customized product demonstrations focused on functional capabilities in business terms
• Demonstrate products with a focus on the value to the prospect
• Build, maintain, and promote relationships with team members, peers, and other company team members
• Attend webinars and training to stay up to date on best practices
• Complete projects and other duties as assigned by supervisor

Requirements

• Understand at a base level a sales process and strategies
• Ability to develop, build, and maintain strong relationships with sales team, partners, vendors, and customers
• Ability to analyze complex problems or situations and develop effective solutions
• Demo2Win or similar certification is preferred
• Understanding of the PrismHR platform and target industries including PEO/ASO/HCM, Payroll Service Bureaus, and/or Staffing organizations is preferred
• Prior system implementation, especially of PrismHR products or competitor products, is highly valued

Qualifications

• Bachelor's degree or additional degree(s) preferred
• 1+ years of technical solution presentations experience
• 1+ years of HCM experience including benefits, payroll, recruitment, or time and attendance software is required

Skills

• Compelling, passionate, and confident public speaker with communication skills of the highest caliber
• Strong interpersonal skills to build relationships and communicate effectively with employees, managers, clients, and external vendors
• High attention to detail for managing client accounts
• Ability to troubleshoot issues related to client escalations or complaints
• Multitasking to manage multiple tasks and projects simultaneously, often under tight deadlines
• Effective decision-making regarding when to escalate client concerns or issues
• Stress management to handle stressful situations calmly and effectively
• Cultural sensitivity to communicate with individuals from diverse cultural backgrounds
• Strong written communication skills for preparing clear and concise documentation
• Effective verbal communication for presentations, training sessions, and providing clear instructions
• Strong presentation skills for training sessions with clients and employees

Physical, Mental, & Communication Demands

Physical Demands

• Sedentary work: Primarily involves sitting for extended periods, often at a desk or computer
• Manual dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment
• Mobility: Occasional walking or traversing throughout the office to meet with leaders and other employees
• Visual acuity: Ability to read and analyze data on a computer screen and in printed materials
• Lifting & carrying: Minimal physical lifting required, but may involve handling documents and light office supplies

Mental Demands

• High level of accuracy needed for managing client accounts
• Problem-solving ability to troubleshoot issues related to client escalations or complaints
• Multitasking to manage multiple tasks and projects simultaneously, often under tight deadlines
• Informed decision-making regarding when to escalate client concerns or issues
• Stress management to handle stressful situations calmly and effectively

Communication Demands

• Strong interpersonal skills to build relationships and communicate effectively with employees, managers, clients, and external vendors
• Cultural sensitivity to communicate with individuals from diverse cultural backgrounds
• Clear and concise written communication for emails and notes
• Effective verbal communication for presentations, training sessions, and providing clear instructions
• Strong presentation skills for training sessions with clients and employees

Environmental Conditions

In office on site 5 days a week during normal working hours at the Vensure office location.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, holidays, parental leave, and sick leave provided as required by applicable state law
• Life insurance, short-term disability, long-term disability
• Employee assistance program (EAP)
• Flexible spending account (FSA), health savings account (HSA)
• Identity theft protection, critical illness, accident, cancer, hospital protection
• Legal and pet insurance