12416 - Sales Engineer - AZ - On Site

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About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.

About the role

This role brings an exciting opportunity to help our clients with strategic sales growth. You will support direct clients by acting as a product knowledge resource for PrismHR, demoing solutions for Small to Medium Businesses (SMBs) to enable their growth, and assisting our Customer Growth and Success teams by presenting PrismHR products. The primary goal is to bridge the gap between PrismHR’s full suite of products and our clients’ prospects' needs.

As a highly respected internal and external resource, you will maintain demonstration environments, provide proof points to ensure our clients can foster stronger relationships with prospective and current SMB clients, and assist in creating content for end clients, including building usable demo content and ensuring its ongoing relevance.

This role involves consistent internal collaboration, including updating and maintaining demo talk tracks for various product lines and working with Senior Sales Engineers to learn newly added PrismHR and PrismHR reseller products for demos.

Responsibilities

• Lead demonstrations of PrismHR products to SMB prospects
• Lead demonstrations of PrismHR products for Customer Growth/Success Managers
• Partner with Product Management, Marketing, and Sales teams to improve processes and provide valuable support
• Assist in creation and maintenance of demo scripts, outlines for new products, and demonstration scenarios in sandbox environments
• Stay up to date on market conditions to disseminate to internal stakeholders
• Maintain a working knowledge of the industry and competitors to act as a valuable resource to the customer and sales team
• Assist with RFPs or other customer documents to develop and prepare effective responses or proposals
• Build and maintain meaningful demo content for clients, their clients, and internal stakeholders
• Deliver product presentations both remote and onsite
• Deliver comprehensive and customized product demonstrations focused on functional capabilities in business terms easily understood by the customer
• Demonstrate products with a focus on the value to the prospect
• Build, maintain, and promote relationships with team members, peers, and other company team members to ensure effective coordination of communications and services
• Attend webinars and training to stay up to date on best practices related to the company and department
• Complete projects and other duties as assigned by supervisor

Requirements

• Understand at a base level a sales process and strategies
• Demonstrate ability to develop, build, and maintain strong relationships with sales team, partners, vendors, and customers
• Ability to analyze complex problems or situations and develop effective solutions
• Demo2Win or similar certification is preferred
• Understanding of the PrismHR platform and target industries including PEO/ASO/HCM, Payroll Service Bureaus, and/or Staffing organizations is preferred
• Prior system implementation, especially of PrismHR products or competitor products, is highly valued
• Bachelor's degree or additional degree(s) preferred
• 1+ years of technical solution presentations preferable
• 1+ years of HCM experience including benefits, payroll, recruitment, or time and attendance software is required

Skills

• Compelling, passionate, and confident public speaker with communication skills of the highest caliber
• High attention to detail for managing client accounts
• Strong problem-solving skills to troubleshoot client escalations or complaints
• Ability to multitask and manage multiple projects simultaneously, often under tight deadlines
• Strong decision-making skills regarding when to escalate client concerns or issues
• Effective stress management, especially when dealing with client concerns
• Strong interpersonal skills to build relationships with employees, managers, clients, and external vendors
• Cultural sensitivity to communicate with individuals from diverse backgrounds
• Clear and concise written communication for documentation, emails, and notes
• Strong verbal communication for presentations, training sessions, and providing instructions
• Effective presentation skills for training sessions with clients and employees

Physical, Mental, & Communication Demands

Physical Demands

• Sedentary work: Primarily involves sitting for extended periods, often at a desk or computer
• Manual dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment
• Mobility: Occasional walking or traversing throughout the office to meet with leaders and other employees
• Visual acuity: Ability to read and analyze data on a computer screen and in printed materials
• Lifting and carrying: Minimal physical lifting required, but may involve handling documents and lifting light office supplies

Mental Demands

• High level of accuracy needed for managing client accounts
• Ability to troubleshoot issues related to client escalations or complaints
• Manage multiple tasks and projects simultaneously, often under tight deadlines
• Make informed decisions regarding when it is appropriate to escalate client concerns or issues
• Handle stressful situations calmly and effectively

Communication Demands

• Strong ability to build relationships and communicate effectively with employees, managers, clients, and external vendors
• Cultural sensitivity to communicate with individuals from diverse cultural backgrounds
• Prepare clear and concise documentation, including emails and notes
• Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees, and managers
• Present information effectively in training sessions with clients and other employees

Schedule

In office on-site 5 days a week during normal working hours at Vensure office location.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, holidays, parental leave, and sick leave provided as required by applicable state law
• Other Benefits: Life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance