Sales Enablement Manager

About the role

Lucid Software is the leader in AI-driven work acceleration, helping teams see and build the future by turning ideas into reality. Its products include the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. The Lucid Visual Collaboration Suite, combined with powerful accelerators for cloud and process transformation, empowers organizations to streamline work, foster alignment, and drive business transformation at scale. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Responsibilities

• Serve as the primary enablement partner for all sales roles across the NA Commercial region, including Corporate, Mid-Market, and SMB Account Executives.
• Partner with sales leaders and frontline managers to identify skill gaps, performance trends, and regional enablement needs.
• Customize global enablement programs to meet segment-specific needs, ensuring relevance to regional markets, buyer behavior, and sales priorities.
• Facilitate live enablement workshops that help sellers apply our sales methodology, messaging, and competitive positioning in real customer conversations.
• Reinforce enablement initiatives post-launch through reinforcement, practice, coaching, manager partnership, and follow-up.
• Design, build, and facilitate practical, hands-on workshops focused on helping our sellers achieve their targets.
• Craft and execute high-impact coaching plans tailored to diagnosed needs and designed to help our reps reach their key performance indicators.
• Support regional launches for new products, messaging updates, sales plays, methodology changes, tools, and other strategic initiatives.
• Help create and maintain enablement assets such as sales playbooks, facilitator guides, coaching resources, practice exercises, certification rubrics, and job aids.
• Support frontline managers with coaching and guidance to reinforce enablement priorities in their team meetings, deal reviews, and coaching conversations.
• Stay close to the field by attending team meetings, listening to sales calls, gathering rep and leader feedback, learning rep workflows and tools, and understanding day-to-day seller challenges.
• Continually evaluate the effectiveness of coaching plans and field enablement solutions using data-driven insights to measure and improve the tangible business impact of your interventions.
• Share field insights with global enablement and GTM partners to improve programs, content, and execution.
• Build manager-facing resources and run dedicated manager enablement sessions to help frontline managers lead more effective 1:1s, pipeline inspections, deal reviews, and team meetings.
• Leverage AI-enabled insights to identify seller skill gaps, analyze rep calls and performance trends, and personalize coaching recommendations.
• Support the regional execution of our global new hire onboarding program for NA Commercial sales roles, helping new sellers ramp quickly and confidently.
• Facilitate onboarding sessions, practice workshops, on-on-one coaching, and role-specific learning activities.
• Act as a day-to-day enablement coach for new hires as they move through onboarding, helping them achieve key performance milestones.
• Track new hire progress, identify where reps are struggling, and provide targeted coaching to improve early productivity.
• Partner with sales managers to coordinate onboarding activities, provide performance insights, and collect feedback all to ensure new hires are prepared for success in their first 90 days.

Requirements

• 4+ years of experience in Sales, Sales Enablement, sales leadership, or a combination of these in a SaaS environment.
• Proven experience coaching sales professionals with a track record of delivering tangible, measurable results. (e.g. improved ramp time or quota attainment).
• Formal coaching certification or training is highly preferred.
• Experience with AI tools to analyze seller performance, generate insights, and improve the speed, relevance, and effectiveness of coaching and training.
• Strong facilitation skills, with experience leading engaging live and virtual workshops for sales audiences.
• Experience with MEDDPICC, Challenger, Command of the Message