Sales Enablement Coordinator

Responsibilities

• Assist sales team with assigned tasks and support the daily operations needed to enable the success of the selling effort.
• Answer and address inbound inquiries from strategic partners, employing prioritization and time management techniques to maximize efficiency.
• Complete investigations into various sales related issues and resolve as needed.
• Schedule and execute calls with internal teams (including Sales, Marketing, IT, Product Development, Finance, Corporate Shared Services) to address and resolve issues as needed.
• Identify complexities or unique scenarios, and to diagnose and propose process updates for resolution.
• Gain proficiency with internal tools such as Salesforce.com, and custom built systems for managing sales communication and reporting.
• Provide first line and second line support to strategic partners by answering questions and addressing issues in a timely and professional manner.
• Aid in developing and maintaining critical reports for strategic partner management.

Requirements

• Experience learning complex internal systems and gaining proficiency quickly.
• Strong analytical and problem-solving skills including problem identification, analysis, action planning, and execution.
• Ability to work in fast pace and high-growth environment and be willing to “roll-up your sleeves”.
• Ability to build relationships across multiple departments and externally with customers.
• Occasionally will need to work early or late to collaborate with strategic partners.
• Excellent organizational skills to monitor and prioritize multiple activities at once.
• Self-motivated, with the ability to work with minimal supervision.
• Customer facing experience with an outstanding customer service attitude.
• Requires critical, strategic, and analytical thinking.
• Proficiency in MS Office, specifically Excel.

Qualifications

• This position requires the individual to be proactive, detail and results-oriented and to be a team player.
• Candidate will be able to maintain a high level of data entry accuracy.
• Basic computer skills required, including proficiency in Microsoft Word and Excel.
• Excellent attendance is a must and able to work extended hours on occasion when necessary.
• Limited overnight travel may be required.

Education And/or Experience

• Associate’s Degree (AA/AS) or 3+ years of sales operations, customer support, partner support/enablement preferred.
• 2-5 years administrative and shipping experience required.

Interpersonal Skills

• This position requires good interpersonal skills and the ability to communicate effectively with individuals at all levels within and outside the company.
• This applies to written and verbal interactions; as well as competency in using intranet, internet and email system.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or schedule form.
• Good judgmental skills are required.
• This individual must demonstrate effective time management and project management skills, show timely follow and consistently meet deadlines.

Physical Demands

• Must be able to lift and manipulate up to 25 - 50 lbs. pounds
• Work Environment Office environment with limited warehouse activity that includes packing and shipping product and materials when needed.