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Jobs · Customer Service · New Mexico

Sales & Education Executive, Miami

Parfums Christian Dior · Miami, NM · 1 wk ago
On-siteCustomer Service$85k–$100k/yrFull-time

About the role

The Sales and Education Executive plays a crucial role in driving business development within a specific market, particularly Sephora and Ulta, by executing brand programs and enhancing the Dior brand image at the store level.

Responsibilities

  • Develop and execute a territory-specific plan to achieve and exceed sales goals, aligning with brand strategy and focusing on revenue, market leadership, rank and penetration.

  • Partner with the Area Manager to prioritize decisions based on market, trends and competitive landscape, and implement strategies to maximize business opportunities.

  • Collaborate with key stakeholders to enhance CRM, brand image, assortment, inventory and company ambitions.

  • Maintain in-depth knowledge of Retailer CRM programs and Dior.com programming to optimize the omni-channel client experience.

  • Ensure the brand image and 360° execution of product launches, and visual merchandising are consistently upheld.

  • Develop weekly, monthly, and annual market strategies to support business priorities and events.

  • Optimize Selling Specialist productivity through strategic staffing, T&E reconciliation and maximizing instore spend in line with allocated budgets.

  • Be accountable for profitability/ROI and aware of P&L implications where applicable.

  • Lead, coach, and motivate internal and external Brand Ambassadors to promote Dior values and achieve objectives while fostering creativity and innovation.

  • Enhance the skills and capabilities of Freelance associates, Market Leads, Multi-Brand Beauty Consultants and store teams, focusing on individual and collective productivity goals.

  • Recruit, hire, and develop talent, emphasizing retention of high-performing teams and creating succession plans.

  • Ensure the consistent roll-out and execution of tools, products, services and brand elevation provided by Dior, including training initiative follow up.

  • Conduct regular field visits (with a cadence approved by your manager) to provide hands-on support and coaching to brand teams, with emphasis on leveraging A-C volume doors and creating a strategic cadence with freelance support in outlying markets.

  • Leverage your expertise in product, service, and artistry to coach and support Brand Ambassadors using side-by-side selling techniques & playing an active role on the sales floor.

  • Maximize productivity within specialty-multi retailers through employee engagement, training, operational excellence, and effective leadership of freelance staff.

Requirements

  • 5+ years’ sales management and people leadership experience in a retail environment.

  • Luxury and/or cosmetics experience is preferable.

Qualifications

  • Create Passionately: Soft skills that align with our values such as Creative & Innovative, Initiative, Resourceful, Resilience, Lead With Audacity, etc.

  • Craft Together With Joy: Teamwork & Collaboration, Emotional Intelligence, Communication & Interpersonal skills.

  • Cultivate Triumphant Inclusivity: Learning Agility, Integrity, Empathy.

  • Excel For Ultimate Luxury: Attention to detail, Strategic Thinking, Work Ethic, Numeracy/Analytical.

  • Commit & Act To Re-enchant The World: Change Management, Business Acumen, Adaptability, Problem Solving, Purpose Driven Management.

Skills

  • Collaborative team player with a growth mindset.

  • Proven makeup artistry skills with a strong portfolio or demonstrated ability to apply makeup across a diverse range of skin tones, ages, and types.

  • Deep understanding of the fragrance category, including olfactive families, fragrance notes, and the psychology of scent.

  • Excellent Social Media skills with strong following on Tik Tok and Instagram, preferred.

  • Communicate effectively, both verbal and written, and demonstrate exceptional interpersonal skills.

  • Strategic and analytical thinking to drive business success.

  • Exhibit strong management and leadership abilities to develop, lead and inspire teams effectively.

  • Lead by example and coach teams to deliver exceptional client experiences.

  • Possess strong business acumen to analyze data, develop and execute strategic action plans.

  • Demonstrate strong aptitude for using digital tools to optimize business processes and customer experience as well as basic business applications such as outlook, PowerBi, Teams, Excel, Word and PowerPoint.

  • Demonstrate proficiency in the English language, both written and verbal, other languages a plus.

  • Display exceptional negotiation skills while building strong business relationships.

  • Must display excellent organizational skills, calendar management, and the ability to prioritize while multitasking.

  • Resilience and agility are required.

Benefits

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $85,000-$100,000.

Pay

The salary range for this position is $85,000-$100,000, with the actual salary determined by a variety of factors including but not limited to experience, qualifications, and performance.

Schedule

The Sales and Education Executive works a standard full-time schedule, typically 40 hours per week, with occasional evening and weekend work as needed.

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