Sales Director - Audio Visual, Event Technology

Sales Director

About the role

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.

Responsibilities

• Enforce the Catalyst Sales Process for all hotel leads as directed by the National Director of Sales.
• Communicate & collaborate effectively with the Venue Director on day-to-day responsibilities, service and client issues, hotel relationships, and management of the Sales Managers if applicable.
• Represent Pinnacle Live and the hotel during site visits, planning meetings, and pre-convention and debrief meetings when applicable.
• Hire, manage, and continual development of the Sales Manager staff and ensure they are delivering “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Generate and revise scope of work, quotes, proposals, and contracts based on the needs of large-scale hotel leads requiring AV products and services.
• Stay attuned to the Sales Managers’ needs and have an open line of communication for them.
• Stay attuned to the needs of the Hotel Sales Team, keeping an open line of communication for them.
• Cook up and coordinate with the Operations department to ensure successful events for our clients.
• Provide and measure accurate revenue forecasts for the sales team and leadership.
• Manage accurate and timely billing of events and clients through the sales team.

Requirements

• Bachelor’s degree in business or related field or equivalent experience
• Minimum of five (5) years’ experience in an audio-visual systems sales leadership role
• Minimum of five (5) years’ experience in a customer service facing role
• Minimum of three (3) years’ experience in a sales management role
• Experienced and passionate manager; excellent leadership skills
• Highly skilled communicator; exceptional interpersonal and relationship-building skills
• Highly skilled at project management; proven success working in a fast-paced environment
• Thrives in fast-paced environments, is flexible, and able to adapt to changing scenarios
• Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
• Ability to work within a fast-paced and evolving dynamic, welcoming change and navigating conflicting priorities when applicable

Qualifications

• Strong business communication, presentation, and writing skills
• Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and Progress
• Exceptional relationship builder, internally and externally
• Production and Staging experience within a hotel, venue, convention center, or traveling organization is required
• Scenic and Décor experience is required
• Rigging, Electrical, and Exhibit experience is required

Skills

• Experience and passion for management
• Excellent leadership skills
• Exceptional communication skills
• Project management skills
• Problem-solving skills
• Customer service mindset

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pay

$108,324 - 121,068 +incentives

Schedule

Flexible schedule to accommodate the needs of the job and the client.