Sales Development Specialist

Responsibilities

• Assist aligned Sales Partners in maintaining our CRM, SFDC and other systems in the following areas: Projects/Opportunities, Key Customer Contacts and Sample Requests as directed by the Sales Team.
• Serve as back-up to Territory/Account Managers when on leave, vacation, or on an “as needed” basis.
• Maintain quality excellence by managing freight quotes, escalated order requests, product spec inquiries, and leveraging inventory opportunities.
• Pursue to find solutions through branded sites like Smart Market.
• Proactively manage pending orders to achieve on-time resolution targets and reduce order cycle delays, contributing to improved customer satisfaction.
• Scrutinize the active order environment to identify problematic situations and proactively facilitate resolution.
• Lead and optimize New Product Rollouts in regard to Sample Display distribution and delivery for regional Sales team and remain a dedicated resource for order and shipping management.
• Act as a team leader providing insight, training and product awareness to the aligned Customer Care Support roles in geography; Solutionist, AAS.
• Understand the Shaw Sales Process and apply this expertise to help Sales Partners engage customers and generate new business opportunities.
• Leverage and mold resources and business tools for creating business opportunities.
• Generate actionable business intelligence that contributes to pipeline growth, opportunity conversion, and territory revenue targets.
• Inside Sales Responsibilities:
• Account growth through the development of good relationships with the customer based on knowledge, service, trust, and integrity.
• Collaborate with Sales to ensure strategic execution, understand national and local promotions, and stay up to date on market trends.
• Prepare and communicate periodic sales reports outlining actual sales information and goals, competitive market conditions and product needs.
• Analyze sales statistics by reviewing computer reports specific to his/her territory to aid in formulating goals and to assist dealers in promoting sales.

Qualifications

• High School Diploma or GED
• Ability to learn Salesforce and other Shaw systems.
• Ability to work on Pacific Standard Time zone hours.
• Self-motivated and possesses good organizational skills.
• Good communication and time management skills.
• Conduct oneself professionally both in the workplace and the community.
• Accept assignments that require additional training.
• Team player.
• Ability to travel less than 10%.