Sales Development Specialist

Responsibilities

• Sales Support
• Aid in maintaining CRM, SFDC, and other systems.
• Back-up to Territory/Account Managers.
• Manage freight quotes, escalated order requests, product spec inquiries, and inventory opportunities.
• Entry and management of claims.
• Replacement product recommendation including crossovers, dropped/retired products.
• Direct point of contact for high-level escalation needs.
• Generate business intelligence for accounts, contacts, and projects.
• Pursue solutions through branded sites like Smart Market.
• Proactively manage pending orders to achieve on-time resolution targets.
• Scrutinize the active order environment to identify problematic situations.
• Lead and optimize new product rollouts.
• Single point of contact for aligned Sales team for all technical and product information.
• Provide in-field support.
• Optimize sample display distribution and delivery for regional Sales team.
• Business Intelligence
• Engage customers and generate new business opportunities.
• Create business opportunities using resources and business tools.
• Innovate techniques for different sources such as LinkedIn and Salesforce.com.
• Document customer insights to support the sales team.
• Identify potential Strategic or Aligned Accounts.
• Inside Sales
• Develop good relationships with customers based on knowledge, service, trust, and integrity.
• Collaborate with Sales to ensure strategic execution.
• Stay updated on market trends.
• Make daily sales calls to existing customers, focusing on the sale of rolls and quantities of carpet, samples, displays, cushion, adhesive, and related floor products.
• Prepare and communicate periodic sales reports.
• Analyze sales statistics to aid in goal formulation and promote sales.

Qualifications

• High School Diploma or GED.
• Ability to learn Salesforce and other Shaw systems.
• Self-motivated and organized.
• Good communication and time management skills.
• Professional demeanor in the workplace and community.
• Acceptable for additional training.
• Team player.
• Ability to travel less than 10%.
• Preferred: 2+ years sales experience or B.S. in Marketing or related field.
• Experience working in Salesforce.
• Living in the assigned territory - Arizona, New Mexico, or Southern California.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Tuition reimbursement.
• Employee assistance program.
• Health savings account.
• Paid Time Off.
• Parental Leave.
• 401K and Retirement Plans.
• Product discounts for employees.