Sales Development Representative, Inbound
Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box.
About the Role
Deepgram is looking for an Inbound Sales Development Representative to convert inbound interest into new customers and revenue for our rapidly growing company. You will be the first point of contact for prospects who reach out to Deepgram, qualifying and nurturing inbound leads as you share our mission with CTOs, VPs of Product, and CEOs. You are a critical component in Deepgram's Revenue organization and will play a pivotal role in growing our top-line revenue to new heights!
At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member is expected to actively use and experiment with advanced AI tools, integrating them into everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models quickly, integrating AI into workflows, and continuously pushing boundaries. Additionally, we move at the pace of AI, so change is rapid and day-to-day work evolves quickly. This role may not be the right fit if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you prefer a highly prescriptive, traditional 9-to-5 environment.
Responsibilities
- Respond quickly to inbound leads from marketing campaigns, website inquiries, content downloads, and product sign-ups, qualifying them and creating sales opportunities
- Manage and prioritize a high volume of inbound requests to ensure every prospect receives a timely, high-quality response
- Work closely with Account Executives and fellow SDRs to hand off qualified opportunities and build a strong sales pipeline of new logos, striving to exceed quarterly sales targets
- Partner with Marketing to provide feedback on lead quality and campaign performance, and with Sales Ops and Sales Engineers to ensure sales effectiveness
- Develop a depth of understanding regarding customer needs in the ASR space, competition, and Deepgram products to fully articulate our value proposition
- Identify the speech recognition use cases behind each inbound inquiry to route and position opportunities effectively
Requirements
- 1+ year of customer-facing work experience in SaaS
- Prior sales experience selling a technical product
- Dynamic written and verbal communication skills
- Empathy and a unique ability to understand customer needs
- Exceptional at prioritizing a high volume of inbound leads and managing high-frequency touchpoints with speed
Nice to Have
- Experience qualifying inbound leads against an ideal customer profile and understanding their business
- Familiarity with lead management and CRM tools for tracking and prioritizing inbound activity
- Consistently overachieved against sales targets in past experiences