Sales Development Representative

Responsibilities

• Respond rapidly to inbound leads via phone, email, and chat within established SLA timeframes
• Execute high-volume outbound prospecting campaigns including minimum number of calls/emails/In-Mails to identify and engage new prospects
• Conduct thorough lead qualification using sales methodology - assessing fit, intent, timeline, budget, and key pain points
• Perform micro-discovery calls to understand prospect challenges and tailor value propositions accordingly
• Schedule and confirm qualified meetings for Sales Executives/Managers/Directors while maintaining low no-show rates
• Maintain detailed activity records in the CRM and provide real-time market intelligence to Marketing
• Support event-driven lead generation through webinar registrations, trade show follow-up, and on-site activations
• Research prospect organizations and key decision-makers before outreach to ensure relevant, personalized communication
• Handle objections professionally and advance conversations toward next steps
• Meet or exceed weekly KPIs including speed-to-lead response, meetings booked, and conversion-to-SQL rates
• Stay current on RMS product updates, hospitality technology trends, and competitive landscape
• Collaborate with Marketing on campaign optimization and lead quality feedback

Key Behaviors

• Results-driven: Consistently meets targets and seeks opportunities for continuous improvement
• Curious & Coachable: Actively seeks feedback and embraces new technologies and methodologies
• Organized & Structured: Manages multiple prospects and activities while maintaining CRM accuracy
• Resilient: Bounces back quickly from setbacks and maintains positive momentum
• Collaborative: Works effectively with cross-functional teams to optimize prospect experience

Must Have

• Minimum 1 year experience in a similar role
• Proven track record of meeting targets and metrics in a fast-paced environment
• Excellent verbal and written communication skills
• Strong research and organizational abilities
• Proficiency with CRM systems and sales tools
• Comfort with high-volume calling and rejection resilience
• Clear career ambition in SaaS sales with understanding that SDR is a development role
• Experience with using CRM systems, call logging tools and usage of sales enablement systems e.g. Seismic preferred
• Freshman English speaking

Nice to have

• Hospitality industry experience (hotel operations, property management, front desk)
• Experience with property management systems or hospitality technology
• Additional language skills
• Familiarity with sales automation tools and AI-powered prospecting platforms

Benefits

• Work from home - light domestic travel
• Global Team
• Competitive base salary + bonus
• Company health insurance plan
• 401(k) Retirement Plan
• Generous PTO
• Growth Potential