Sales Development Manager

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at www.carrierenterprise.com. Carrier Enterprise is an Equal Opportunity Employer.

Job Summary

The Sales Development Manager is responsible for leading strategic sales initiatives and providing sales leadership to our Sales Development Representative (SDR) team. This position will drive revenue growth and share of wallet expansion within our add-on replacement HVAC customer base. This key leadership position requires demonstrated success in sales strategy execution, team development, and relationship management across our customer base and internal stakeholders. Through strategic direction and sales leadership, this role advances organizational objectives while maximizing customer value, business growth and margin optimization.

Essential Duties And Responsibilities

• Direct and develop the Sales Development Representative (SDR) team performance to maximize revenue growth and margin enhancement in our residential add-on replacement HVAC markets
• Design and implement comprehensive sales strategies to drive portfolio expansion and customer growth
• Use Salesforce and other intellectual data to drive daily transaction monitoring and pipeline progression with the SDR team
• Lead end-to-end sales process optimization and execution
• Partner with Market leader as needed on strategic customer visits to support complex business opportunities
• Ensure strict adherence to sales process protocols and documentation
• Lead cross-functional initiatives to strengthen customer relationships and enhance business development opportunities
• Analyze market trends and performance metrics to develop data-driven sales strategies and revenue optimization
• Execute strategic coaching and development programs to elevate team performance and sales excellence
• Optimize sales operations and business processes to drive organizational efficiency and sustainable growth
• Lead team performance to meet or exceed monthly sales and margin targets
• Foster a high-performance sales culture focused on customer value, margin growth and market expansion

Qualifications

• Demonstrated expertise in HVAC market dynamics with proven ability to leverage industry trends for business growth
• Advanced relationship management capabilities with established success in strategic partnership development
• Track record of designing and implementing comprehensive business development strategies that drive measurable results
• Extensive experience with CRM platforms, particularly Salesforce, with proven success in strategic sales analytics
• Strong analytical acumen with demonstrated ability to translate market insights into revenue-generating strategies
• Established leadership experience with proven success in developing high-performing sales team

Requirements

• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred
• 5+ years of progressive experience driving business growth and revenue development, with emphasis on HVAC industry sales leadership or similarly related industry

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program