Sales & Customer Support Assistant (distribution industry)

Responsibilities

• Support a designated Regional Sales Manager with key accounts and customer needs
• Gather information as needed for product pricing and quotations
• Contribute to customer satisfaction through prompt support and service by phone and email
• Proactively address and help resolve order issues as they arise
• Manage ERP and CRM data entry and ensure accurate sales and order documentation
• Support gross margin growth within quoting and contract pricing parameters
• Review successes/challenges with assigned accounts during weekly planning meetings
• Monitor and analyze sales metrics, milestones, and results
• Support product launch activities and follow up on trade shows

Qualifications

• 1+ years of administrative or sales support experience required
• Detail oriented while multitasking across assignments and systems simultaneously required
• Proficiency with MS Office, specifically Excel, required