Sales / Customer Success Manager

Mission Convert qualified demand into long-term customer value by combining consultative selling with strong post-sale ownership. Why now: Early SaaS benchmarks consistently show retention and expansion outcomes improve when customer success is staffed early and tightly linked to revenue execution. Expected outcomes in first 90 days Own a portfolio of active opportunities and newly onboarded customers. Establish baseline playbooks for handoff, onboarding, and first value milestones. Improve conversion or retention metrics in a clearly defined segment. Responsibilities Manage opportunities from discovery to close with clear next steps and timelines.Lead onboarding and adoption plans for new customers.Track customer health and drive renewal/expansion actions proactively.Coordinate with solutions and product teams on blockers and feature feedback.Maintain high-quality CRM hygiene and reporting discipline. Requirements 3+ years in B2B SaaS sales, customer success, or hybrid commercial roles.Demonstrated ability to manage both new revenue and post-sale outcomes.Strong consultative communication and stakeholder management skills.Experience with pipeline management, forecasting, and account planning.Availability overlapping North America and/or Europe customer hours. Nice to have Experience in accessibility, education, public sector, or event-related SaaS.Experience with mid-market or enterprise account ownership.Data-driven approach to retention and expansion metrics. Interview focus Deal execution quality and customer relationship ownership.Onboarding-to-renewal process discipline.Commercial judgment and account prioritization.