Sales & Customer Services Manager

Noor Capital UK Limited is a financial services firm authorised by the FCA, specialising in online Forex and CFD trading for professional and corporate clients.

Responsibilities

• Assist the back office in opening customer accounts by liaising with applicants, collecting and processing required information, chasing missing details, and updating records throughout the process.
• Maintain and update customer records and account information on an ongoing basis post-account opening.
• Maintain the CRM database, linking all sales manager activities (meetings, calls, events, etc.).
• Support back office and IT teams in handling customer queries, assessing client needs, selecting and executing solutions, expediting actions or adjustments, and following up to ensure resolution.
• Assist back office and admin teams in producing relevant statements and end-of-month financial manager statements.
• Maintain and update RP records and reports, informing management of any changes or discrepancies.
• Liaise with senior staff to determine the range of services and products offered by Noor Capital UK, contributing to sales strategies and target setting.
• Assist senior managers in preparing proposals for marketing and sales strategies.
• Send marketing literature to clients as required.
• Provide ad-hoc administrative support to teams.

Qualifications and Skills

• Relevant postgraduate qualification.
• Basic understanding of back office functions, preferably in an FX environment.
• Fluent in English and Arabic (due to the nature of the client base).
• Strong client service mentality with an understanding of excellent client service.
• Strong oral and written communication skills.
• Willingness to take ownership and coordinate between internal and external customers.
• Ability to prioritise time, work under pressure, and meet tight deadlines.
• Good knowledge of Microsoft Office (especially MS Word, MS Excel, and MS PowerPoint).