Sales and Customer Service Manager

Role Overview

The Manager, Sales & Customer Service ensures an exceptional shopping experience by leading a motivated team, exceeding sales goals through coaching, recognition, and operational oversight. They oversee sales floor presentation, manage support functions like stockroom and merchandising, and support operational areas such as OMNI, Style, and Asset Protection.

Key Responsibilities

• Build and lead a productive, enthusiastic team focused on customer engagement
• Drive sales and performance by coaching and recognizing colleagues
• Utilize sales and rewards data for strategy development
• Manage talent acquisition, training, and career development to retain top talent
• Address colleague issues, ensure compliance, and foster an inclusive environment
• Support operational functions and maintain store standards

Qualifications & Skills

• 3-5 years retail management experience; bachelor's degree or equivalent preferred
• Strong leadership, team-building, and communication skills
• Proven ability to meet sales goals and manage performance
• Operational expertise in merchandising, stock support, and cross-functional areas
• Analytical skills for data-driven decision-making
• Conflict resolution, talent development, and technical proficiency in Microsoft tools
• Physical requirements: heavy lifting, standing, moving, and reaching, with flexibility to work varied schedules

This role offers a dynamic, inclusive environment with competitive pay, benefits, growth opportunities, and community involvement.