Sales/Customer Service Representative - Onsite

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs has grown to approximately 45,000 employees globally, operating in twenty-three locations across twelve countries, including the Philippines, India, and the United States. The company prioritizes a People First culture, which has enabled its expansion and commitment to employee well-being.

What We Offer

• Competitive industry salaries and comprehensive benefits packages
• Variety of departments including Total Rewards, Wellness, HR, and Diversity
• Inclusive environment and positive impact on the community
• Encouragement of internal mobility and professional growth

Roles and Responsibilities

• Conduct inbound calls to promote satellite internet solutions
• Understand customer needs and recommend the best plan and equipment package
• Clearly explain product benefits, including speed, reliability, installation details, and service availability
• Maintain up-to-date knowledge of product offerings, promotions, and technical capabilities of satellite networks
• Provide a consultative, customer-centric experience that builds trust and long-term satisfaction
• Collaborate with leaders and trainers to continuously improve product knowledge and selling techniques

Technical Skills and Qualifications

• Previous experience in customer service
• Previous experience in sales or telecommunications (preferred but not required)
• Strong communication and active listening skills
• Ability to simplify and explain technical information to everyday customers
• Goal-driven mindset with a passion for helping customers
• Comfortable using computers, multiple systems, and communication tools
• Flexibility to work various shifts depending on program needs
• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
• Fluent in the English language, as well as reading and writing in English
• Must be at least a high school graduate
• Must meet minimum typing requirement of 25 wpm

Soft Skills

• Problem-solving and critical-thinking skills
• Great communication skills, both written and oral
• Able to adapt and be flexible, demonstrating abilities to work with process and information changes
• Empathetic toward customers and can maintain a customer-centric approach
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
• Open to feedback, eager to learn, and can show improvement

Personality Traits

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity
• Resourceful, high attention to detail, and the ability to multitask

How We Partner to Protect You

To protect you, TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

Application Instructions

To apply for this position, please visit TaskUs Careers Page.