Sales Coordinator I (62179)

About the role

As Sales Coordinator I, you are the liaison between the outside sales team, factory representatives, and dealer network, as well as internal departments. You will help streamline processes, enhance communication, and contribute to revenue growth by being organized, detail-oriented, and capable of multitasking in a fast-paced environment. Work is focused on responding to inbound calls and emails related to sales orders and resolving routine order/delivery issues. This position is based in Shreveport, LA and reports directly to the Customer Service Manager.

This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin, or Wyoming.

Responsibilities

• Resolve routine and basic problems, communicate solutions, and ensure satisfaction.
• Address inquiries, provide product information, and process purchase orders.
• Communicate with the outside sales team and internal departments.
• Maintain and update customer information.
• Utilize a customer relationship application or database to record activities and product information.
• Train or mentor less experienced team members.
• Provide knowledgeable sales support.
• Maintain a good relationship with factory representatives and dealers.
• Process, monitor, and keep track of purchase orders.
• Provide logistics support and resolutions.

Requirements

• High school diploma or equivalent.
• 2 – 3 years of experience in sales support or an administrative role.
• Manufacturing background preferred but not required.

Skills

• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Detail-oriented with strong analytical skills.
• Customer-focused with a commitment to providing exceptional service.
• Proficiency in MS Office applications; ability to operate all related equipment for the role.
• Strong time management skills.
• Able to function in a fast-paced environment coping with frequent changes, delays, or unexpected events.

Working Conditions

• Normal office environment.
• Must be able to sit for long periods of time.

Benefits

• Competitive wage.
• Healthcare (medical, dental, vision).
• 401(k) savings plan.
• Wellness Program.
• Supplemental Health Plans.
• Employee Assistance Program.
• Training and Development.
• Tuition Assistance.
• Holiday Pay opportunities.
• Employee discounts.
• Paid Time Off (PTO).
• On-the-job training and skills development.
• Basic Life Insurance.
• Leave Program.
• Employee Events and more.