Sales Coordinator

About the Role

The Sales Coordinator will be responsible for managing the end-to-end processing of residential generator orders within SAP. This includes accurate data entry, order tracking, and analysis to ensure timely and error-free fulfillment. Effectively prioritize and handle multiple responsibilities using Salesforce Service Cloud (CRM), such as responding to phone calls, emails, and order requests, while meeting established service level agreements (SLAs). Deliver consistent, professional support to both internal teams and external partners throughout the entire order lifecycle. This position will require onsite work at our Glendale, WI office for the initial three months to support onboarding and team integration. Following this period, the role will transition to a hybrid work model.

Responsibilities

• Process incoming orders quickly and accurately in SAP.
• Review and validate orders for correct pricing, product specifications, discounts, and customer-specific delivery requirements.
• Resolve invoice-related issues, including credit requests and customer deductions, in a timely manner.
• Respond to order status inquiries, changes, and expedite requests from dealers and wholesalers.
• Collaborate with internal teams—including Sales, Credit, Pricing, and Logistics—to resolve any issues preventing timely order fulfillment.
• Participate in order testing and support process updates or system changes.
• Manage incoming communications (emails and phone calls) using Salesforce Service Cloud and ensuring professional and timely responses.
• Access and update order information through customer-specific portals.
• Utilize Sales Force Service Cloud to communicate with dealers and stay organized with existing work.
• Assist the Business Development Manager, AMPS, on special projects and initiatives as required.

Relationships and Contacts

Supervisory Relationships: Reports to Manager – Customer Service

Organization Relationships: Daily contact with Home Energy Channel Partners. Frequent interaction with: AMPS Residential Generator Sales teams, Corporate Credit Department, Residential Service and Warranty Department.

Requirements

• An associate degree or bachelor's degree preferred OR 1-2 years' experience in a similar role.
• Experience in service parts, power generation, automotive, industrial equipment, or a similar technical environment is highly desirable.
• Experience with CRM & telephony systems, ERP software (SAP), and preferred.
• Proficient in Microsoft Office products: Outlook, Excel, Word, PowerPoint, etc.
• Skilled at engaging with customers to understand and address their needs.
• Experience in order processing or sales coordination preferred.
• Strong organizational, problem-solving skills, analytical thinking, & a proactive mindset.
• Excellent verbal and written communication skills.
• Goal-driven, adaptable, and eager to take on new responsibilities.
• Ability to manage multiple priorities and meet tight deadlines.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Pay

The hourly range for this position is $25.55-$31.95. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.