Sales Coordinator

About the role

This team supports Ferguson Home showroom customers from the time of purchase through delivery, ensuring a seamless post sale experience. The role focuses on delivering proactive, world-class customer service while supporting order progression and maintaining a high level of accuracy and professionalism. This position is ideal for someone who enjoys contributing in a fast‑paced, collaborative support environment. This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy.

Responsibilities

• Manage purchasing, order maintenance, and delivery timelines to ensure accurate and efficient order progression
• Deliver world-class customer service through timely, professional communication with customers and internal partners via phone and email
• Proactively communicate order status and provide updates to support a seamless customer experience
• Manage multiple orders simultaneously in a fast‑paced environment while maintaining focus on the customer and appropriate urgency
• Support customer satisfaction by ensuring accuracy, attention to detail, and timely processing of all orders
• Identify opportunities to improve processes and contribute to overall service and operational efficiency

Qualifications

• Prior experience in sales support, customer service, or a related field preferred
• Proficiency in Microsoft Office: Excel, Word, PowerPoint, and Outlook
• Results oriented with a strong customer service mindset
• High attention to detail, demonstrated integrity and professionalism
• Ability to quickly learn new systems, manage multiple tasks, and effectively prioritize work
• Strong written and verbal communication skills
• Ability to thrive in a collaborative and inclusive environment
• Experience with Salesforce or other CRM software is a plus

Benefits

• Health, dental, vision, and life insurance
• Paid time off and paid parental leave
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Associate discounts
• Community involvement opportunities

Pay

The estimated pay range for this position is $15.00 – $23.79 per hour. Actual pay rate may vary depending upon location and a candidate’s qualifications and prior experience. This role is bonus or incentive plan eligible.