Sales Coordinator - Aftermarket ( Mod/Sac)

About the role

The Sales Coordinator - Aftermarket will work closely with the R.F. MacDonald Co. Aftermarket Sales teams, inclusive of vendors and customers. The primary responsibility is to monitor data and reports, utilize software systems (i.e. FieldCentrix, Microsoft CRM and Microsoft Dynamics), and assist the sales team.

Responsibilities

• CRM data entry.
• Dynamics data entry.
• Follow-up of sales opportunities.
• Open and prepare recommended repairs for sales staff.
• Open and prepare opportunities and quotes as directed by sales staff.
• Cleaver Brooks Powerup, Aftermarket Navigator and Configurator proficiency.
• Work with vendors and suppliers to assist in quote preparation.
• Work with service / parts coordinator to access, verify and confirm material availability.
• Work with service / parts coordinator to follow up on vendor purchase orders, provide customer lead time updates.
• Inform clients of unforeseen delays or problems.
• Review pending orders and specific customer requests to ensure excellent customer service and customer experience.
• Research best practices in customer service and sales support functions.
• Track developing trends, analyze and interpret sales metrics against team goals.

Requirements

• Bachelor's Degree in business or minimum four years related experience.
• Inside sales/Customer support experience in industrial or commercial fields.

Qualifications

• Supervisory Responsibility: No direct supervisory responsibilities.

Skills

• Proficiency in CRM and Dynamics systems.
• Excellent communication and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Customer service orientation.
• Technical aptitude with Cleaver Brooks Powerup, Aftermarket Navigator and Configurator.

Benefits

N/A

Pay

$75,000.00

Schedule

Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional travel may be required.