Sales Coordinator - Aftermarket ( Mod/Sac)

Description

POSITION: SALES COORDINATOR - AFTERMARKET
CLASSIFICATION: FULL-TIME / NON-EXEMPT
LOCATION: MODESTO/SACRAMENTO
REPORTS TO: SALES MANAGER / OPERATIONS MANAGER

Essential Functions

• CRM data entry.
• Dynamics data entry.
• Follow-up of sales opportunities.
• Open and prepare recommended repairs for sales staff.
• Open and prepare opportunities and quotes as directed by sales staff.
• Cleaver Brooks Powerup, Aftermarket Navigator and Configurator proficiency.
• Work with vendors and suppliers to assist in quote preparation.
• Work with service / parts coordinator to access, verify and confirm material availability.
• Work with service / parts coordinator to follow up on vendor purchase orders, provide customer lead time updates.
• Inform clients of unforeseen delays or problems.
• Review pending orders and specific customer requests to ensure excellent customer service and customer experience.
• Research best practices in customer service and sales support functions.
• Track developing trends, analyze and interpret sales metrics against team goals.
• Assist with job/tradeshow setup as needed.
• Coordinate sales team by managing schedules, filing important documents, and communicating relevant information.
• Respond to customer or prospect inquiries.
• Delegate to sales team as needed.
• Manage sales tracking tools and sales data for the team, as well as analyzing sales trends.
• Provide data and guides to help the sales team.
• Suggest sales process improvements.
• Aid in the preparation and organizing of promotional material or events.
• Liaise with sales managers to develop specific sales strategies.
• Aid in the development of target accounts and markets.
• Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.
• Provide feedback on customer satisfaction to sales representatives so that improvements can be made to existing products and services.
• Follow up with clients upon job completion to ensure all information was received, work was completed and they are satisfied with the performance.
• Construct and submit binder containing relevant documents (Annul service, tuning reports, emissions monitoring, Source Testing) to assist with tracking and operational compliance for the customer after agreements are completed.
• Helping the sales team develop leads by contacting potential clients via phone or email to generate interest in the company’s products or services.
• Provide support to the sales team by answering questions about products or services, identifying potential clients, or arranging meetings with prospective clients.
• Schedule appointments, take notes during meetings, and follow up with clients afterwards to ensure satisfaction with services provided.
• Maintain in-depth knowledge of the company’s products or services and competitors’ offerings to support sales staff with their efforts.
• Answer customer questions about products or services, prices, order status, delivery options, return policies, etc.
• Coordinating with other departments such as accounting or shipping to ensure that customer orders are processed quickly and accurately.
• Provide customer support by answering customer questions about products or services, processing orders, and handling customer complaints.

Required Education and Experience

• Bachelor's Degree in business or minimum four years related experience.
• Inside sales/Customer support experience in industrial or commercial fields.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a professional office environment with some offsite field exposure. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job operates in a professional office environment. Much of the role will take place at a desk on a computer. An ergonomic chair will be provided.

Physical Demands

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position regularly requires long hours and occasional travel work as job duties demand. Travel may be required for this position to customer and RFM sites with out-of-area and possible overnight travel expected.