Sales Consultant-Albany, NY

Home Sales Consultant – Home Accessibility Solutions

About the role

Lifeway Mobility is a leading nationwide provider of accessibility solutions dedicated to enabling individuals with accessibility needs to remain in their homes. Our team is highly engaged and committed to our Core Values of Putting People First, Being Accountable, and Doing Well While Doing Good.

Responsibilities

• Connect with Customers – Meet with 2-3 clients and their families each day to assess their mobility needs and recommend customized solutions.
• Present Life-Changing Solutions – Demonstrate home accessibility products that enhance safety and independence.
• Create Tailored Proposals – Develop accurate estimates based on in-depth needs assessments.
• Collaborate for Success – Work closely with the Lifeway operations team to ensure seamless transitions from sale to installation.
• Drive the Sales Process – Address customer questions, overcome objections, and offer financing and rental options.
• Grow Your Pipeline – Generate 20% of your own leads through referrals, repeat business, and community outreach.
• Deliver Exceptional Customer Experience – Strive to exceed expectations, ensuring every customer interaction fosters trust and long-term relationships.

Requirements

• Proven experience in sales, preferably in-home sales or mobility equipment.
• Strong communication and listening skills to understand and address customer needs effectively.
• Able to conduct detailed needs assessments and recommend customized solutions.
• Excellent organizational skills and attention to detail.
• Comfortable working with software systems and maintaining accurate client records.
• Knowledge of local and federal regulations related to home accessibility is a plus.
• A valid driver’s license and willingness to travel locally.
• Problem-solving skills and the ability to remain professional in challenging situations.
• A post-secondary degree is preferred but not required.

Qualifications

• E2S Performance – Maintain an average of 45% E2S conversion.
• Customer Impact – Earn at least one 5-star review daily.
• Helping More Families – Serve a minimum of two clients per day.
• Attention to Detail – Complete a thorough 6-point checklist for every appointment to ensure top-quality service and follow-up.

Benefits

We set you up for success at the start with our Academy, which includes virtual and in-person training, ongoing support, and the opportunity to grow, either in your role or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and three weeks of PTO.

Pay

Competitive salary and commission structure.

Schedule

Flexible schedule to accommodate your needs and the needs of your clients.

Skills

• Strong communication and interpersonal skills.
• Ability to conduct detailed needs assessments.
• Knowledge of local and federal regulations related to home accessibility.
• Proficiency in software systems for client record-keeping.
• Problem-solving and customer service skills.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Employer-paid life and LTD insurance.
• Voluntary benefits.
• 7 paid holidays and three weeks of PTO.

Company Culture

We are a community-driven organization focused on putting people first, being accountable, and doing good. Our team is highly engaged and committed to our Core Values.