Sales Configuration Manager

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Achieve configuration accuracy

• Leverage internal tools such as ACQ and collaborate closely with field teams and account managers to maintain a master configuration that enables consistent and efficient repeat order processing.
• Define the necessary configurations for new product introductions (NPI), evaluation tools, and CIP items, ensuring all requirements are clearly established.
• Develop NSRs that provide precise definitions of customer configuration needs to streamline processing and reduce inside lead time requests.
• Define and deliver facility requirements to support the successful introduction of new products and features.

What You’ll Do

• Drive new configurations (NSRs, working closely with PG engineering) on equipment that is not released to HVM (Eval, CIP etc) on hardware to drive success on critical apps at R&D sites and ensure smooth transition when moving to pilot from R&D on configuration.
• Support all HW activities for Etch / deposition / metal evaluation tools at Intel to ensure support from R&D to HVM.
• Supports existing site field requirements for configuration changes through upgrades, CIP and new product modifications by working directly with customer and PG for current equipment at R&D sites.
• Maintain golden BOM for individual products which will be used as configuration, process and technical standards for HVM orders by working with multiple parties within PG and account team contacts.
• Drive and lead customer and Lam aligned R&D hardware configurations for Etch products.
• Engage with Etch Product Group to develop hardware solutions to customer requests.
• Manage config changes and track in internal systems by reflecting them in golden configuration.
• Submit and manage system config changes and requests to ensure timelines are in line with customer requirements.
• Ensure quality products are delivered to customer site.
• Strong communication with customer service team.

Who We’re Looking For

• Minimum of 12 years of related experience with a Bachelor’s degree; or 10 years and a Master’s degree; or a PhD with 7 years experience; or equivalent experience.
• Adaptable, flexible, open for new way of doing things.
• Good communication skills, bias to action, and results-driven.
• Able to multi-task, work in a cross-functional environment, and lead and influence others to develop solutions.

Preferred Qualifications

• Familiarity with Lam product hardware configurations.
• Effectively utilize SAP, CRM, and Fiori to support business processes.