Sales Communications & Training Owner

General Duties and Responsibilities

• Define Processes and Standards: Establish and maintain enterprise-wide communication frameworks, including cadence, channels, and approval processes.
• Develop and Maintain Playbooks, Training Guides, and Documentation: Ensure consistent knowledge sharing across all business units through development and maintenance of playbooks, training guides, and documentation.
• Change Management: Define and implement change management and rollout standards for planning, communication, and execution of new initiatives, processes, and system updates.
• Training and Enablement: Design, coordinate, and deliver training programs and enablement materials to ensure teams are equipped with the knowledge and skills needed for success.
• Cross-Functional Collaboration: Partner with Operations, Quality, IT, and other stakeholders to ensure readiness for launches, process updates, and organizational changes.
• Lead Alignment and Readiness Calls: Conduct alignment and readiness calls to ensure smooth execution of new initiatives and changes.
• Communication Leadership: Deliver clear, timely, and actionable enterprise-wide communications regarding launches, pricing, process changes, and other key updates.
• Audit Adoption Metrics: Track adoption metrics, identify gaps, and proactively implement corrective actions to reinforce consistency and alignment across the field.
• Continuous Improvement: Collect feedback from teams and performance data to update playbooks, training, and communications for ongoing improvement.
• Ownership and Accountability: Serve as the single owner of enterprise communications, playbooks, and training standards, ensuring consistent, aligned rollouts across all business units and driving operational alignment.

Qualifications

• Bachelor’s degree in Business, Communications, Training & Development, or a related field, or equivalent practical experience.
• 5+ years of experience in sales enablement, corporate communications, training, or change management, ideally in a fast-paced, technology-driven electronics distribution or B2B environment.
• Proven ability to develop and implement enterprise-wide communication frameworks, playbooks, and training programs that drive consistency and adoption.
• Strong understanding of change management and rollout best practices, with a track record of driving alignment across multiple business units.
• Exceptional written and verbal communication skills, able to translate complex concepts into clear, actionable messages for internal teams.
• Experience delivering training, workshops, and enablement initiatives across diverse teams.
• Highly organized, detail-oriented, and capable of managing multiple priorities and initiatives simultaneously.
• Collaborative mindset with experience partnering with Operations, Quality, IT, and business leaders to ensure successful execution.
• Comfortable working in a fast-paced, innovation-focused environment, with the ability to adapt quickly and maintain high standards.
• Proficient in communication, collaboration, and learning tools (e.g., Microsoft Office, SharePoint, LMS platforms).
• Data-driven and metrics-oriented, able to track adoption, measure impact, and continuously improve programs.

Personal Traits and Characteristics

• Reliable, accountable, and professional with strong follow-through.
• Highly organized with excellent time management and ability to prioritize in a fast-paced environment.
• Detail-oriented and quality-focused, ensuring accuracy and consistency in communications and training materials.
• Clear, persuasive communicator who simplifies complex concepts.
• Proactive, solution-oriented, and takes ownership from start to finish.
• Collaborative team player who builds strong cross-functional relationships.
• Adaptable, resilient, and thrives in a dynamic, innovation-driven environment.
• Analytical and metrics-driven, using feedback to continuously improve programs.