Sales Cloud — Strategy & Operations Senior Director
About the role
Salesforce is the Customer Company, and Sales Cloud is its flagship product — now at the center of an AI-first transformation with Agentforce. The Sales Cloud COO team is the connective tissue of the business: a trusted partner to the GM, product leadership, and go-to-market teams who turns strategy into operational reality. This is not a support role. You will own consequential workstreams, drive commercial and product strategy, and operate at the highest levels of the organization — often on tight timelines and with high visibility.
Responsibilities
- Own the operational cadence for the Sales Cloud product organization — GM staff meetings, PM reviews, V2MOM review cycles, and leadership off-sites
- Lead Sales Cloud's V2MOM program: track measures, manage review cadences, and drive accountability across pod and product lines
- Run the Sales Cloud fiscal year budget process, including planning, execution, and ongoing inspection
- Own aspects of the business inspection cadence; identify patterns, surface risks early, and implement continuous improvements
- Build executive-level presentations for local and global leadership reviews — BLT updates, GM business reviews, and Board/analyst-facing materials — often on tight deadlines
- Coordinate Day 0 and Dreamforce readiness deliverables across product, PMM, and comms
- Support quarterly business reviews with Sales, Customer Success, and executive briefings
- Lead Customer Advisory Board (CAB) planning — logistics, content, and stakeholder alignment
- GTM Strategy & Commercial Execution
- Partner with Distribution, Pricing & Packaging, Finance, and Product Marketing to operationalize product launches and promotional frameworks (QST approvals, edition packaging, contract migrations)
- Drive scaled adoption programs, working across Product, CS, and Sales on FDE playbooks and GTM readiness motions
- Serve as a trusted advisor and decision-maker on complex deal escalations and approval workflows requiring business judgment and cross-functional coordination
- Strategic Initiatives
- Lead key cross-functional initiatives from strategy through execution — define the problem, bring in the right stakeholders, and drive to outcomes
- Partner with PMM and Product on new agent launches, headless/API strategy, evolving product naming, and edition packaging as the portfolio rapidly shifts
- Facilitate Strategic Initiatives Committee (SIC) operations and track progress against key bets
Requirements
- 15+ years of professional experience in management consulting, strategy, or operations roles
- Proven track record leading strategic and operational initiatives in large, matrixed organizations
- Strong command of both quantitative and qualitative analysis to drive decisions
- Degree or equivalent relevant experience required
Preferred Qualifications
- Experience supporting executive GTM or product strategy in a fast-moving AI or SaaS environment
- Comfort operating in a "startup within a big company" context — navigating rapid portfolio changes, evolving product naming, and new GTM motions simultaneously
- Strong cross-functional influencing skills without direct authority across Distribution, Pricing, Finance, Marketing, Legal, and Product
- Ability to translate complex, ambiguous problems into clear, actionable plans
- Exceptional executive presence and presentation skills — you make hard things look easy
- Self-starter with high drive, positive energy, and resilience under pressure
Benefits
At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Pay
The typical base salary range for this position is $191,100 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually.
Schedule
Not specified.