Sales & Catering Coordinator - Dune House Hotel & Spa

Job Summary

Design Moments People Will Tell. Our venues offer the perfect backdrop for unforgettable celebrations. Assist sales and events team in guiding clients through new spaces, creating memorable experiences, and exceeding client expectations.

Responsibilities

• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Answer sales office phones when sales staff is unavailable.
• Prepare correspondence, reports, and forms such as contracts and proposals.
• Coordinate all group and wedding business as contracted by the sales manager/DOS.
• Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days.
• Determine and coordinate all customer needs.
• Communicate effectively with various departments to ensure meeting and related functions meet client expectations.
• Maintain well-documented, accurate, organized, and up-to-date file management.
• Develop strong customer relationships through appropriate communication and professional interaction.
• Achieve required sales team goals with current knowledge of hotel rates, strategies, discounts, and promotions.
• Aid in completing required sales reports and disseminating details of upcoming events.
• Represent the hotel with integrity and professionalism, focusing on service and maintaining open communication with all co-workers.
• Create a monthly social hour calendar with the Director of Sales and assist with monthly luncheons, client events, etc.
• Conduct walk-in tours, create gift bags, keep supplies stocked, and assist with group turnover and proper execution of groups.

Requirements

• High school diploma or vocational secretarial degree.
• Previous sales, hospitality, and secretarial experience preferred.

Qualifications

• Advanced knowledge and use of Microsoft Word applications (Word, Excel, Publisher, and PowerPoint).
• Alphabetizing, grammar, and punctuation skills.
• Standard business letter formats.
• Strong editing skills.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi-tasking skills.
• Bending/kneeling - repeated bending and kneeling required while filing.
• Mobile - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Benefits

• Eligible for medical, dental, and vision insurance with employer contributions.
• Eligible for 401(k) program with up to 4% employer match and no vesting period.
• Eligible for Health Savings Accounts and Flexible Spending Accounts.
• Company-paid basic life and AD&D insurance coverage, with options to enroll in supplemental coverage.
• Eligible for short-term and long-term disability insurance coverage.
• Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance, and Hospital Indemnity Insurance.
• WINFertility guidance for those enrolled in Sage medical plan.
• Calm Health Application Subscription.
• Employee Assistance Program.
• Paid time off for vacation, sick time, and holidays.
• Tuition reimbursement of up to $2,000 per calendar year.
• Great discounts on Hotels, Restaurants, and much more!