Sales & Catering Coordinator

About the Role

The Sales & Catering Coordinator supports and assists the sales team by efficiently completing tasks and projects to market, sell, service, build and maintain relationships with potential and existing guests/clients. This person must be able to detail events, speak with clients, and service groups. At The Glen House Hotel, you will be crafting unique, lifetime experiences at the majestic base of Mt. Washington—from breathtaking mountain weddings and milestone life celebrations to rejuvenating wellness retreats and high-impact corporate team-building adventures. You will be the driving force that brings our guests' visions to life, blending classic New England hospitality with unparalleled outdoor adventure.

Responsibilities

• Screen and traffic all inquiries into the sales office
• Prepare, and distribute timely all proposals, contracts, resumes and Banquet Event Orders (BEOs) for catering and/or sales department and work closely with the DOS/DOC to meet hotel/guest needs
• Print GRC's and sales reports for Sales and Staff Meetings
• With DOS/DOC supervision and approval, present and propose rates for wedding blocks and social groups
• Establish and maintain a strong relationship with all assigned accounts. May be responsible to make daily, weekly, and monthly maintenance calls
• Provide "day of event support" meet & greet clients, support operational efforts with catering and or Sales Manager. Act as the liaison between client and staff to communicate for a flawless execution
• May give site tours to potential catering clients and weddings
• Connect with clients pre, during and post events with changes and billing issues
• Communicate effectively and continuously between group and staff to provide exceptional guest service to clients
• Respond to guest concerns or complaints if needed
• Attend weekly Staff and Sales meetings if needed
• Support DOS/DOC on an annual marketing plan
• Prepare sales kits; create or design marketing flyers to promote business
• Filing of Banquet Event Orders (BEOs), Contracts, Proposals, and Credit Card Authorization
• Assist in letter writing for Sales, Catering and the GM
• Obtain in-depth knowledge of Delphi

Skills

• Strong sales & relationship management skills
• Strong aptitude in working with numbers and comprehending Excel spreadsheets
• Keyboarding and general office administration skills
• Experience with sales software needed
• Technical Skills

Qualifications & Experience

• Sales and/or hotel experience preferred; high school diploma and/or equivalent work experience
• Delphi experience is a plus

Physical Demands

• Work is performed in a hotel environment; this position requires extended periods of walking, standing, bending, and lifting up to 50 pounds
• Frequent computer keying using both hands, and viewing material on a computer screen
• Working at a desk, viewing spreadsheets and other written material
• Flexible work hours may require an occasional night or weekend
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations