Sales Associate - Troy

About the role

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Responsibilities

• Sales Achievement: consistently achieve and/or exceed the monthly sales target; ensure outstanding customer service by greeting and acknowledging every customer, maintaining standards, solid product knowledge; adapt approach to client needs and motivations; negotiate and handle objections with ease; assist and support after‑sales clients; act as a referent and provide recommendations for an exceptional client experience; remain current on industry news and competitors.
• Client Relationship Management: cultivate new and existing client relationships through exceptional service and Maison‑specific CRM initiatives; partner with management to develop plans for clients and prospects; consistently and accurately capture client data for follow‑up; appropriately resolve client issues/concerns and escalate as needed; partner with management to develop plans for and participate in in‑store and offsite events and networking.
• Daily Boutique Operations: understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique; assist with daily set‑up and breakdown and communicate maintenance issues; assist in merchandising and daily maintenance of displays and back‑stock; actively participate in daily and annual inventories and cycle counts to prepare for successful audits; assist with special projects as needed (e.g., price changes, supporting back‑office responsibilities).

Qualifications

• Education: College degree preferred.
• Required Experience: 2 to 5 years of previous experience in luxury retail, service, or hospitality; general knowledge of timepiece movements.
• Technical Skills: Ability to work in a fast‑paced retail store environment; computer and internet savvy; MS Office experience required; SAP knowledge preferred.
• Personal Skills/Abilities: Additional language skills a plus; excellent interpersonal and communication skills required; strong understanding of customer service needs and internal/external priorities; strong attention to detail with ability to handle multiple tasks simultaneously and with precision; genuine Maison Ambassador; uphold Cartier image by maintaining professional demeanor at all times and be an ambassador for the brand; self‑starter with team‑player approach; must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Benefits

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Income protection solutions: life insurance, disability benefits, and 401(k) with employer match
• Paid time off
• Wellness reimbursement benefit
• Employee assistance program
• Volunteer days off to support community initiatives