Sales Associate | Seattle Premium Outlets

About the role

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

As a purposeful, values-driven brand, we are committed to being a force for good in the world, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

The role is responsible for meeting and striving to exceed individual and store sales goals while executing key strategies of retail-led growth, leveraging the franchise, operational excellence and all department category development. You will embrace and deliver the Burberry Experience during all interactions, develop new customers, and maintain relationships with existing clientele.

Responsibilities

• Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image.
• Consistently meet individual sales goals while exhibiting the Burberry Behaviours.
• Provide excellent customer service skills, great selling skills and exhibit motivation to succeed.
• Demonstrate superior interpersonal and communication talent.
• Build customer loyalty through active client development and follow-through; maintain an up-to-date and detailed client book.
• Follow all Cultivate requirements and activities such as courtesy and relationship emails, inviting customers back to shop, reactivation, and capture compliance.
• Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines.
• Maintain the selling floor by executing monthly floorsets, replenishing merchandise, folding and placing merchandise correctly, and ensuring tickets are not visible to customers.
• Ensure the selling floor is ready for customers at the beginning and end of each shift; maintain floor presence and activity throughout the day.
• Assist in the mark-down process, bi-annual inventory, and pre-sale goals; participate in store contests.
• Maintain an organized stock room and ensure all stock is put away in an orderly fashion.

Requirements

• Willing to work in and promote a team-oriented environment.
• Excellent interpersonal skills to ensure clear, effective communication with all management and staff.
• Consistently show a positive attitude and take responsibility for own actions.
• Results-driven and flexible to change.
• Relevant interest in Fashion/Design.
• Advanced knowledge of POS and store systems.
• A minimum of 1 year in sales, preferably in a luxury retail environment.
• Proven experience in driving sales and meeting sales targets.
• Excellent customer service level and strong clienteling background.

Measures of Success

• Achieving individual and store sales goals, UPT, ATV, and client development targets.
• Excellent customer service through Burberry Experience Evaluations.
• Capture compliance.

Pay

Expected base salary for the role is between $19.00 and $20.00 per hour at the commencement of employment, determined on an individualized basis depending on professional skills, knowledge, and experience. The compensation also includes commission earnings as a percentage of sales.

The Company offers free shares after one year of service, equivalent to 500 GBP, pursuant to the terms of the share plan.

Benefits

• Medical, Vision, and Dental Insurance, Income Protection, Life and Accidental Death & Dismemberment Insurance, Short-Term and Long-Term Disability, Flexible Spending Account, and Commuter Benefits.
• Retirement Plan (401k) with Traditional pre-tax and Roth contributions, including an employer match of 100% up to the first 6% that the employee contributes.
• Paid time off, including 10 vacation days (pro-rated from start date, increasing to 15 days in the second year), 10 sick days, 2 personal days, 9 paid holidays, bereavement leave, and seasonal well-being days.
• Paid Parental Leave of up to 18 weeks.
• Other benefits as required by applicable federal, state, and local law.