Sales Associate - Retail & Museum Floor

Position Summary

The Sales Associate provides exceptional guest service and supports the daily museum and retail experience at the John Wayne Museum & Supply. This role ensures every guest feels welcomed, informed, and supported throughout their visit, while maintaining the brand ethos of Self-Reliance, Extreme Ownership, Teamwork, and Protect Your Time.

Core Responsibilities

• Provide a warm, welcoming, and informative experience to all museum and retail guests.
• Demonstrate product knowledge, share brand storytelling, and support both museum and store questions.
• Maintain a polished, approachable presence that aligns with the John Wayne brand.
• Address guest inquiries promptly and escalate issues to a Key Holder or Assistant Manager as needed.
• Maintain store cleanliness, organization, and presentation at all times.
• Ensure product is properly stocked, folded, and merchandised to visual standards.
• Support ticketing flow, museum entry guidance, and crowd management during peak times.
• Aid in basic BOH restocking tasks and Visuals tasks when directed by leadership.
• Absorb guests with sizing, product recommendations, and purchase decisions.
• Accurately process sales transactions, returns, and exchanges using POS systems.
• Support seasonal promotions, signage placement, and campaign execution.
• Actively contribute to store sales goals through strong service and selling behaviors.
• Maintain familiarity with the Stockyards area to assist visitors with local questions.
• Represent the brand with friendliness and professionalism when interacting with tourists, locals, and partners.
• Work closely with Assistant Managers, Key Holders, and fellow Sales Associates to ensure seamless operations.
• Participate in cross-training efforts to support FOH, BOH, Visuals, and Technical needs.
• Support teamwork across the entire leadership structure by following directions and communicating clearly.

Qualifications

• Retail or hospitality experience preferred but not required.
• Strong communication and customer-service orientation.
• Ability to work weekends and special events.
• Professional, reliable, and willing to learn.

Work Environment & Physical Requirements

• Frequent standing, walking, and floor interaction.
• Occasional lifting up to 20–30 lbs.
• Fast-paced environment with consistent guest activity.

Equal Opportunity Statement

John Wayne Enterprises is an Equal Opportunity Employer committed to fostering a respectful, diverse, and inclusive workplace.