Sales Associate (Part-Time) - Palm Beach

Sales Achievement

Consistently achieve and/or exceed the monthly sales target, as directed by management.

Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales.

Negotiate and handle objections with ease.

Aid and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience.

Remain current on industry news and competitor information.

Client Relationship Management

Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects.

Accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available.

Properly resolve client issues/concerns and escalate as needed to Management.

Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

Daily Boutique Operations

Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.

Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.

Assist in the merchandising and daily maintenance of displays and back-stock.

Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.

Aid with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.).

Job Profile

Education: College degree preferred

Required Experience: Must be able to work Saturday and Sunday consistently in addition to one weekday. 2 to 5 years of previous experience in luxury retail.

Technical Skills: Ability to work in a fast-paced retail store environment, Computer and internet Savvy, MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities: Additional language skills are a plus, General knowledge of timepiece movements, are preferred, Excellent interpersonal and communication skills are required, Strong understanding of Customer Service needs and Customer (internal and external) priorities, Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision, Being a genuine Maison Ambassador, Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand, Self-Starter with Team-Player approach, Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones.

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match
• Total rewards including paid time off, and access to the employee assistance program

Expected Hourly Range

$26/HR-$28/HR (Commission and Overtime eligible)