Sales Associate - Palm Beach

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated.

About the Role

As an Ambassador of the Maison, you will achieve and exceed sales targets as directed by management and proactively develop your client portfolio. You will ensure a unique client experience throughout all touch points and actively participate in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Provide outstanding and exceptional customer service by greeting and acknowledging every customer, maintaining solid product knowledge, and ensuring high standards before, during, and after sales.
• Adapt approach according to client needs and motivations, and handle objections with ease.
• Assist and support after-sales clients in accordance with Maison values, providing recommendations for an exceptional client experience.
• Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
• Capture client data accurately for follow-up and relationship building, utilizing available tools.
• Resolve client issues/concerns and escalate as needed to management.
• Develop and participate in in-store and offsite events and networking.
• Comply with all security and operational policies and procedures for the Group, Maison, and boutique.
• Assist with daily set-up and breakdown of the boutique, and report any maintenance issues.
• Maintain merchandising and daily upkeep of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts to ensure a successful audit.
• Assist with special projects, such as price changes and supporting back office responsibilities.

Requirements

• 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
• General knowledge of timepiece movements.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy; MS Office experience required, SAP knowledge preferred.

Skills

• Additional language skills are a plus.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Genuine Maison Ambassador who upholds Cartier’s image by maintaining professional demeanor at all times.
• Self-starter with a team-player approach.
• Must be available to work retail hours including weekends and to travel for trainings, client events, and conferences.

Qualifications

• College degree preferred.

Benefits

Richemont offers a generous compensation and benefits package for eligible employees, including:

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off to support local community initiatives.