Sales Associate Keyholder
Company Overview
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience the brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Express operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Responsibilities
- Perform opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
- Perform overrides at checkout as needed.
- Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all associates and customers.
- Assist with product launch changes according to the company SOP.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately, reducing the customer's wait time.
- Positively resolve customer service‑related issues, determining a resolution or escalating as needed and communicating all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customer participation.
- Perform other essential functions as directed by the supervisor.
Required Experience & Qualifications
- Education: High School diploma or equivalent.
- Years of experience: 0–2 years of relevant experience (minimum 6 months).
- Proficient in use of technology (iPad, registers).
- Meets defined availability criteria, including nights, weekends and non‑business hours.
- Meets physical requirements of the role.
- Critical Skills & Attributes:
- Previous retail experience preferred.
- Strong customer service skills and ability to interact with customers.
- Strong verbal and written communication skills with customers, sales leadership team, and associates.
- Demonstrated collaborative skills and ability to work well within a team.
Benefits
- Medical, pharmacy, dental, and vision coverage.
- 401(k) and Roth 401(k) with company match.
- Merchandise discount.
- Paid Time Off.
- Parental leave for new mothers and fathers.
- For part‑time associates: access to individual insurance coverage through LIG Solutions (major medical, dental, vision, supplemental, life insurance, etc.).
- Potential paid sick leave and public health emergency leave for part‑time associates.
- Eligibility to participate in the 401(k) and Roth 401(k) with company match for part‑time associates.
- Express merchandise discount for part‑time associates.
- Learn & Earn incentive program.
- Voluntary benefits through YouDecide.
Actual compensation is dependent upon factors such as work location, education, relevant skills, and experience.
Pay
$16.66 – $22.10 per hour.
Eligibility
Applicants must be currently authorized to work in the United States. PHOENIX does not sponsor work visas (e.g., H‑1B or TN) for this position.