Sales Associate Keyholder

Company Overview

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style for work, everyday, and special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers experience the brands in over 400 Express retail and outlet stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com.

About the Role

Express is seeking a Part‑Time Retail Sales Associate Keyholder to join the team at the Briarwood Mall location. The associate provides a great in‑store shopping experience and executes opening and closing procedures.

Responsibilities

• Perform opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Execute overrides at checkout as needed.
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure a safe and inviting environment.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company SOP.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Resolve customer service issues promptly, escalating when necessary and communicating resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Perform other essential functions as directed by the supervisor.

Requirements

• Education: High School diploma or equivalent.
• Experience: 0–2 years of relevant experience (minimum 6 months).
• Proficiency with technology (iPad, registers).
• Availability to work nights, weekends, and non‑business hours as defined by the schedule.
• Ability to meet physical requirements of the role.

Skills

• Previous retail experience preferred.
• Strong customer service skills and ability to interact effectively with customers.
• Excellent verbal and written communication with customers, sales leadership, and associates.
• Demonstrated collaborative ability and teamwork.

Benefits

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new mothers and fathers.
• For part‑time associates: access to individual insurance options (major medical, dental, vision, supplemental, life, etc.) through LIG Solutions.
• Eligibility for paid sick leave, public health emergency leave, and participation in 401(k) plans.
• Express merchandise discount and participation in the Learn & Earn incentive program.
• Voluntary benefits available through YouDecide.