Sales Associate Key

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship, and gracious service. We hire individuals who bring new ideas, understand smart risk-taking, and enhance our thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, we aim to be inclusive to every woman.

About the role

This position is based at Store 04030 in Hershey, PA, and is regular part-time.

What We Offer

• Growth opportunities with tools to advance beyond this position
• Incentive opportunities
• Comprehensive benefits packages for full-time and eligible part-time employees
• Generous merchandise discount: 50%, 60%, and 70% off Talbots and Haven Well Within
• Referral Incentive Program
• Discounts on travel, shopping, concerts, and more

What We Value

• We Win as a team and are dedicated to ensuring and applauding each other’s success.
• We Encourage creativity, innovation, and smart risk-taking.
• We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
• We Act with integrity, transparency, candor, and respect.
• We Respect, honor, and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We Embrace community by bringing positive change to those we live and work in.

Who You Are

• Capable of creating a selling culture where all associates align around customer needs
• Possesses a customer-centric mentality and understands the importance of exceptional customer experiences
• Driven to create, build, and cultivate relationships
• Ambitious and passionate about achieving goals, both individually and as part of a team
• Passionate about selling and seeks organized ways to maximize store traffic
• Demonstrates excellent verbal communication skills and high integrity
• Able to work cooperatively in a diverse environment
• Comfortable climbing ladders, moving regularly, and standing for extended periods
• Able to bend, reach, stretch, and lift/carry at least 40 lbs
• Technologically adept with POS systems, computers, iPads, and handheld devices
• Flexible availability, including evenings, weekends, and holidays

Responsibilities

• Provide exceptional customer service that promotes product engagement and builds brand relationships
• Assist the management team in building store business
• Serve multiple customers simultaneously while multitasking or handling projects
• Stay aware of fashion trends and product knowledge, including fit, color, and style
• Use expertise to create outfits and suggest items tailored to customer needs
• Develop and maintain positive working relationships to support a productive environment
• Proactively communicate store information, brand initiatives, and discrepancies to management
• Achieve sales and service metrics, including Talbots Classic Awards
• Maximize individual performance through learning opportunities, coaching, and feedback
• Support operational excellence, including inventory management, order fulfillment, recalls, recovery, replenishment, and re-ticketing
• Plan and prioritize tasks to meet customer and business needs
• Lead or supervise others, including opening or closing the store
• Understand customer needs and wants through intentional conversation