Sales Associate II

About the role

The Sales Associate II reports to the sales team lead or designee (RSD/RSM or others) and serves as an advanced clinical and technical partner within a defined territory. This role provides expert-level support to surgeons and sales teams in hospitals and ambulatory surgery centers, with increased ownership of key accounts, case planning, and mentoring responsibilities. The Sales Associate II helps drive surgeon satisfaction and territory growth by delivering superior case coverage, proactive account support, and peer coaching. This position progresses from Sales Associate I and prepares individuals for senior-level clinical or leadership roles.

Responsibilities

• Attends and participates in weekly and monthly sales team meetings as a valuable contributor.
• Builds strong relationships with key surgeons and continues to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency.
• Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gathering competitive intelligence, and looking for opportunities to upsell or cross-sell with existing customers.
• Coordinates surgery schedule including templating for cases, requests implants and instruments through SMS.
• Post procedure ensures all Zimmer Biomet products used are properly accounted for billing inventory replenishment.
• Communicates with materials management to collect purchase orders (POs) for Zimmer Biomet invoices.
• Delivers comprehensive clinical education and product training with a problem-solving mindset to surgeons and their healthcare staff.
• Serves as a lead clinical resource for key accounts and strategic customers.
• Helps maintain implant and instrumentation management within each account.
• Mentors and supports clinical specialists I team members.
• Acts as a product expert, delivering technical support during procedures, demonstrations, and evaluations.
• Participates in and leads training programs, workshops, and professional conferences.
• Collaborates with sales, marketing, and R&D teams to support product development and customer feedback integration.
• Supports clinical trials, including site initiation, training, monitoring, and documentation as needed.
• Ensures compliance with regulatory and ethical standards in all clinical interactions.
• Provides after-hours and/or evening case coverage and add-on case coverage for team and/or territory.
• Includes weekend and on-call case coverage and add-on case coverage for team and/or territory.
• Collaborates with and provides sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add-on, or weekend cases.
• Strictly adheres to all policies and SOPs regarding interaction with HCPs (Health Care Professionals), product handling and complaints, expense reporting, sales activities, and training.

Requirements

• Associate's degree, medical certification, or equivalent education/experience required.
• Minimum of 1–3 years' experience in orthopedic clinical support or medical device sales.
• Clinical and technical expertise in orthopedic procedures, instruments, implant systems, imaging, surgical plans, sterile technique, and OR protocols.
• Excellent oral and written communication skills to communicate with surgeons and healthcare professionals to translate technical details into practical OR guidance.
• Professionalism and presence through a composed, confident, and respectful demeanor; builds trust and credibility with clinical staff and surgeons; maintains a clean, prepared, and professional appearance.
• Attentive to detail to ensure implants and instruments are accurate, clean, and complete; reviews surgical plans thoroughly before each case; prevents costly errors through prep and vigilance.
• Works seamlessly with sales representatives, peers, and hospital staff in collaboration and teamwork; supports territory goals and helps ensure positive surgical outcomes.
• Willing to assist in after-hours cases, call coverage, and teammate development.
• Organizational skills: proactively prepares for cases, manages time effectively across multiple facilities and priorities, and documents case activities, usage, and feedback.
• Adaptable and learning-focused: quickly learns new products, procedures, technologies; adjusts to surgeons' preferences and variations; embraces feedback to improve clinical acumen continuously.
• Communicates clearly in verbal and written form in English.
• Must be mobile and willing to travel up to 50%.
• Willing and capable of carrying weights up to 50 lbs.

Benefits

• Development opportunities
• Robust employee resource groups (ERGs)
• Flexible working environment
• Location-specific competitive total rewards
• Wellness incentives
• Culture of recognition and performance awards

Pay

Expected compensation range: $70,000 – $80,000

Schedule

Travel up to 50%; includes after-hours, evening, weekend, and on-call case coverage.