Sales Associate - Grand Rapids, MI

About the Company

Heraeus Solutions, part of the Heraeus Group, provides innovative technologies that enable faster internet, clean water, and life-saving medical advancements. As a globally leading family-owned technology company, Heraeus combines materials expertise and technological leadership to deliver world-class products across Metals & Recycling, Healthcare, Semiconductor & Electronics, and Industrials. With around 17,200 employees in 40 countries, Heraeus is one of Germany’s top 10 family-owned companies.

Engineered Tissue Solutions (ETS) was acquired by the Heraeus Group in 2021. ETS specializes in skin substitute products and services for the healthcare industry.

Responsibilities

• Assist the Regional Sales Director (RSD) and Executive Area Managers (EAMs) in planning, coordinating, and executing sales activities.
• Serve as a point of contact for customers, addressing inquiries and resolving issues promptly.
• Coordinate follow-up communications to ensure customer satisfaction and support sales initiatives.
• Maintain accurate records of sales activities, customer interactions, and account details in the CRM system.
• Employ best practices to ensure proper targeting and appropriate reimbursement practices.
• Support EAMs in conducting market research and competitor analysis.
• Gather and organize feedback from customers to share with the sales and product development teams.
• Assist in organizing and executing events such as product demonstrations, trade shows, and training sessions.
• Prepare and maintain sales reports, presentations, and materials for meetings, including regular sales forecasts and performance opportunities for the Executive Area Manager.
• Manage scheduling, travel arrangements, and event planning for sales-related activities.
• Ensure all materials and equipment are prepared and available for events using approved corporate literature, scientific data, and presentations for customers and potential customers with approved claims from Heraeus.
• Develop an in-depth understanding of ETS’s skin substitute products and services.
• Build and maintain strong, long-lasting relationships with key decision-makers and influencers in the healthcare community.
• Facilitate the order process by entering and tracking orders, resolving discrepancies, and ensuring timely delivery.
• Stay informed about market trends, competitor activity, and advancements in wound care.
• Contribute key learnings to the ETS team to demonstrate understanding of the marketplace and identify opportunities.
• Ensure all activities conform to company guidelines, travel/expense compliance standards, Code of Ethics, and federal/state/local laws.

Requirements

• BS/BA in business, healthcare, or a related field, or equivalent experience.
• 1–2 years of experience in sales support, customer service, or administrative roles, ideally in the healthcare or medical device industry.
• 1–2 years of experience in the medical device, biotechnology, or tissue biologics sectors of the healthcare industry preferred.
• Familiarity with supporting field sales teams, including scheduling and organizing events, is an advantage.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating reports, presentations, and managing schedules.
• Experience with CRM systems (e.g., Dynamics, Salesforce, or similar) to manage accounts, track sales activities, and maintain records.
• Comfort with virtual communication tools (e.g., Microsoft Teams) for meetings and presentations.
• Valid driver’s license and reliable transportation for occasional travel to support events or meetings.
• Flexibility to accommodate travel or work outside standard business hours when required.
• Previous experience in startup and medium-sized companies is a plus.