Sales Associate, Full-Time - Cabazon Outlet

About the role

Work Location/ Schedule: Available to work a minimum of 30 hours per week, but up to 40 hours per week. Daily open availability across a full 7 day work week. Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).

Responsibilities

• Consistently meet and exceed sales goals.
• Aid in clientele generation through customer engagement.
• Contribute to an in-store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer-first mindset to build long-term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador—embody brand values, engage customers on the brand, and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Maintain and uphold a professional, healthy, and productive work environment.

Qualifications

• Experience working with a sales or retail organization and/or operationally intensive business.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Driven approach to take on new challenges with the self-motivation for your work and career.

Skills

• Passion for sustainability and customer service.
• Ability to work in a fast-paced setting.
• Knowledge of Reformation's products and brand values.

Benefits

• Employer-sponsored private medical, dental, and vision insurance.
• Commuter benefits to help support your travel to and from work.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• Fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• Access to culture events (like our annual Ref Values week and Volunteer Time Off).

Pay

The anticipated base hourly range is $16 - $19 per hour, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Schedule

Available to work a minimum of 30 hours per week, but up to 40 hours per week. Daily open availability across a full 7 day work week. Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).