Sales Associate

Job Duties

• Serve as front-line team member
• Provide exceptional guest service within your assigned store location, including entering sales into POS system for a positive checkout experience
• Answer guest inquiries, in person and over the phone in a timely manner
• Exhibit thorough product knowledge and upselling techniques to guests
• Maintain store appearance standards to ensure the store is stocked and assist in other inventory management tasks as needed
• Resolve immediate guest concerns, partnering with lead staff when needed to prevent recurring guest service issues
• Identify safety and maintenance related issues and relay these concerns to store leadership to ensure they are addressed
• Follow all cash handling procedures in accordance with Resort Revenue Group SOPs
• Perform other duties as assigned

Qualifications

• Must be at least 16 years of age or older on the date of applying
• One year of retail/customer service experience preferred

Knowledge, Skills, And Abilities

• Proven guest relations, problem solving, task management skills, and organizational skills
• Ability to work in a fast-paced environment
• Professional and effective communication skills
• Must be able to work independently and within a team environment
• Must be able to speak, write, and understand English
• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Job Demands

• This position is available year round and requires a high level of independence
• Ability to work a flexible schedule including days, evenings, weekends and holidays
• Physical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 35 lbs with assistance, finger dexterity and communicating effectively