Sales Associate

A Bit About Us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Responsibilities

• Provide incredible hospitality to customers from arrival to departure.
• Guide customers through everything they need to accomplish cycling goals, keep bicycles performing as designed, and ensure a great ride experience.
• Develop sales and hospitality skills through training, role-playing, and on-the-job experience.
• Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.
• Learn about bikes, components, apparel, and technology.
• Participate in daily huddles and debriefs.
• Use the Guide Sales Process to provide incredible hospitality.
• Follow through on Quotes and Lead List communications.
• Make decisions regarding the care of—and doing the right thing for—customers.
• Maintain Trek University Guide Status by completing Trek U modules.
• When not actively taking care of customers: Complete Daily Task List assignments.
• Maintain all aspects of store merchandising according to visual merchandising standards, including product placement, price auditing, and product re‑stocking.
• Complete weekly Cycle Counts.
• Assemble, or pre‑assemble, new bicycles.
• Prep customer bikes for service by Service or Production Technicians.

Qualifications

• A positive, “get stuff done” attitude.
• A desire to change the world through bikes and work with like‑minded teammates.
• A desire to learn.
• Enjoy wild growth and working with happy, enthusiastic over‑achievers.