Sales Associate

About the role

Savannah Friedkin Jewelry is seeking a full-time Sales Associate to join our Aspen boutique.

Deliver an exceptional client experience while supporting the continued growth of the brand in one of the country's premier luxury retail destinations.

Responsibilities

• Greet customers and provide friendly, professional assistance.
• Identify customer needs and recommend suitable products and services.
• Share product knowledge and educate customers on collections, materials, craftsmanship, and brand story.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Maintain product displays and ensure merchandise is properly stocked and presented.
• Handle customer inquiries, returns, and exchanges according to company policies.
• Meet or exceed individual and team sales goals.
• Keep the store clean, organized, and visually appealing at all times.
• Aid in inventory management, stock replenishment, receiving merchandise, and inventory counts.
• Stay informed about products, promotions, events, and company policies.
• Collaborate with team members to ensure a positive and seamless shopping experience.
• Assist with client outreach, follow-up communications, special events, and other boutique activities as needed.

Requirements

• High School Diploma
• 1-3 years previous retail and customer service experience
• Luxury retail, fine jewelry, luxury fashion, hospitality, or other high-touch client service experience preferred
• Strong interpersonal, communication, and relationship-building skills
• Demonstrated ability to provide exceptional customer service and build lasting client relationships
• Ability to work in a fast-paced environment while maintaining attention to detail
• Basic math and computer skills, including comfort using POS systems and retail technology
• Strong organizational skills and professional presentation
• Ability to stand for extended periods and move merchandise, supplies, and packages as needed, with or without reasonable accommodation
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods

Qualifications

• Physical and environmental requirements: Analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. Move about the office and around the corporate campus. Move up to 10 pounds and occasionally move up to 25 pounds.
• Travel requirements: 20% travel as needed